Counters & Service Desks |
| The counter heights suit both seated and standing users. |
| There is adequate lighting to both sides of the counter and the lighting avoids silhouetting. |
General Area |
| The clear widths are adequate. |
| There is adequate lighting. |
Surfaces |
| The floor surface is suitable for the passage of wheelchair users. |
| The junctions between floor surfaces are correctly detailed and free from height variation. |
| The floor surfaces are slip resistant. |
Seating |
| There are seats provided at intervals along the routes and waiting areas. |
| There is space for a wheelchair user to pull up alongside a seated companion. |
| There is space for an assistance dog to rest. |
Lighting |
| The level of lighting is sufficient for the intended use. |