Lifts
Alternative Arrangements If Lifts Are Out Of Service
London Underground currently has 59 stations that have step free access from street to platform. At most of these stations lifts are used to give step-free access between the street and platform or between platforms for different lines.
Occasionally, a lift may be out of service, ether for routine maintenance or due to a fault. If you need to use the lift to make your journey, we advise that you check before you travel. You can get real time information about whether lifts are available by using the Journey Planner tool on the TfL website - Journey Planner
Alternatively you can call our Customer Service Centre (tel: 0845 330 9880) or the 24 hour Travel Information Call Centre (tel: 020 7222 1234 / text: 0207 918 3015) who can help you plan a journey that best meets your needs. You can also can sign up for free Tfl Travel alerts and get travel news sent to your mobile phone on the TfL website - Free Travel Alerts
If the lift is out of service because of planned maintenance this will be advertised at the station and on journey planner at least a week in advance.
If the lift is out of service due to a fault, station staff will be able to advise you on how long it is likely to be before the lift is available again, so that you can decide whether you would prefer to wait or make an alternative journey to your destination.
If you arrive at a step-free station at street level and discover that you are unable to use the lift to get to the platform, staff will be able to assist you to get to your destination in the easiest and quickest way.
If the lift will be unavailable for some time, staff will be able to help you plan an alternative route, this may be by accessible bus to the nearest suitable step-free station or your destination station. Staff will also check with the next step free station along the route and/or destination that their lifts are working and that there will be a member of staff available to assist you on arrival if needed.
If this is not possible or appropriate, station staff will arrange an accessible taxi to take you to the nearest appropriate step-free station en-route to your destination or your final destination station at our expense. However, due to the limited space available in taxis and the policy of many taxi operators, we cannot provide alternative transport by taxi for some mobility scooter users.
If you arrive at a step–free station by train and discover that you are unable to use the lift to get out of the station or continue your journey from another platform, staff will be able to assist you. If there are no staff on the platform you can use one of the Help and Information Points that are located on all platforms and many passageways to contact them.
If the lift will be unavailable for some time, staff will be able to advise you about any other accessible routes within the station or help you plan an alternative route to the nearest step-free station to your destination. This may be via the train you have just got off.
They will contact this station to check that their lifts are working and that there will be a member of staff available to assist you on arrival if needed. Staff will also be able to assist you with your onward journey from that station. This may be by accessible bus to the nearest appropriate step-free station en-route to your destination or the destination station.
If this is not possible or appropriate, station staff will arrange an accessible taxi to take you to your final destination station at our expense. However, due to the limited space available in taxis and the policy of many taxi operators, we cannot provide alternative transport by taxi for some mobility scooter users.