Quick Question
I want to improve the access and layout of my store to make it more accomodating for disabled customers, but I don't know where to start?
Grant Kennedy, chief executive of Direct Enquiries, says:
"Under the Disability Discrimination Act 2004, retailers are now obliged by law to make reasonable adaptions to their premises and services to improve access for disabled people. However, this can be something as simple as stacking your shelves vertically instead of horizontally, offering extra assistance to wheelchair users, or making a protable ramp available to improve access, so there's no need to panic about subsequent costs."
"Even putting plans in place is a start and most people requiring improved access understand that not everything can happen immediatley. At Direct Enquiries, we work alongside two major charities - The Royal Association for Disability and Rehabilition (RADAR) and the Emplopyers' Forum on Disability - to help businesses improve their services."
"All stores differ, but there are general areas to consider with any business, including entering and exiting the premises and being able to make use of all the services available to everyone else."
Direct Enquires is a searchable website listing disabled friendly stores and services. Retailers who meet the sit's criteria for disabled access can list their store on www.directenquiries.com for £35 per year.
(The above has been transcribed with kind permission of Menswear Buyer - www.ras-publishing.com)