| Wheelchair users can access all visitor areas and move around without obstruction. |
| The reception desk is accessible and free from unnecessary clutter and signage. |
There is seating available within the reception area.
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There is a public telephone at an accessible height.
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The reception desk is not accessible. The hotel is aware of this and is reviewing the reception area. Staff will assist customers who require check in.
Some customers may find the desk high.
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| There is an induction loop available. |
| Literature is not available in large print. |
| There is no literature available in Braille. |
| Literature is not available in an audio format. |
| A sign language interpreter cannot be provided. |
| Literature is not available in alternative languages. |
There are members of staff who can speak alternative languages.
Spanish, French, Czech, Indonesian, Indian dialects. |
| There is sufficient space to write or sign documents on the counter. |
| If customers are unable to use chip and pin due to their disability are other arrangements available? Staff will assist with transactions. |