| The counter heights suit both seated and standing users. |
| There is a provision on both sides for wheelchair users. |
| There is sufficient space to write or sign documents on the counter. |
| There is adequate lighting to both sides of the counter and the lighting avoids silhouetting. |
| There are no induction loops available. |
| If customers are unable to use chip and pin due to their disability are other arrangements available: Customer assistance is available and payment can be made at reception. |