Crowne Plaza Hotels

Crowne Plaza Hotels

Crowne Plaza London - Heathrow
Stockley Road
London
UB7 9NA

t: 0871 942 9140

Assistance dogs welcome

Assisted wheelchair access

Facilities for the mobility impaired

Customer toilet facilities

Accessible toilets

Facilities for hard of hearing people.

Induction loop available

Customer parking facilities

Accessible car parking

Staff assistance available

Low Payment Counters including clipboards, dropdown counters, lap trays and portable chip & pin

Low Reception/Information counters available.

Automatic doors present

Customer lift provided

Accessible lift provided

Parent with pushchair access

Alternative languages available.

Hoist Available

Accessible Bath Available

Accessible Bedroom Available

Access information:
Direct Enquiries Audited

Orwell's Restaurant

Click on the image above to view a 180 degree image

The restaurant is British & Irish.

The restaurant has Table Service. The restaurant is Self Service.

The self service counter is accessible.

Staff will assist customers by carrying their food from the counter to the table.

Braille menus are not available.

Large Print Menus are available.

Pictorial representation menus are not available.

Staff will offer to read the menu.

Highchairs are available.

Booster seats are not available.

There is enough space for a wheelchair user to pass freely between tables.

A wheelchair user can sit at the table without having to transfer to a chair.

Open Plan Entrance

There is level access to the entrance.

There are no doors or is open plan.

Self service counter.

The counter heights suit both seated and standing users.

There is a provision on both sides for wheelchair users.

There is adequate lighting to both sides of the counter and the lighting avoids silhouetting.

General Area

The clear widths are adequate.

There is adequate lighting.

Surfaces

The floor surface is suitable for the passage of wheelchair users.

The junctions between floor surfaces are correctly detailed and free from height variation.

The floor surfaces are slip resistant.

Seating

The seats are stable with armrests and available in different heights.
Alternative seating is available upon request.

There is space for a wheelchair user to pull up alongside a seated companion.

There is space for an assistance dog to rest.

Signage

The signs are in a logical position.

Lighting

The level of lighting is sufficient for the intended use.

Areas of changes in level and potential hazards are well lit.

Acoustics

The background noise is kept to a minimum level.

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