Crowne Plaza Hotels

Crowne Plaza Hotels

Crowne Plaza London - Heathrow
Stockley Road
London
UB7 9NA

t: 0871 942 9140

Assistance dogs welcome

Assisted wheelchair access

Facilities for the mobility impaired

Customer toilet facilities

Accessible toilets

Facilities for hard of hearing people.

Induction loop available

Customer parking facilities

Accessible car parking

Staff assistance available

Low Payment Counters including clipboards, dropdown counters, lap trays and portable chip & pin

Low Reception/Information counters available.

Automatic doors present

Customer lift provided

Accessible lift provided

Parent with pushchair access

Alternative languages available.

Hoist Available

Accessible Bath Available

Accessible Bedroom Available

Access information:
Direct Enquiries Audited

Crowne Plaza Club lounge.

Click on the image above to view a 180 degree image

The Club Lounge is located a short distance from the lift lobby on the fourth floor.

Crowne plaza Club lounge entrance

There is level access to the entrance.

There is a double door. Opens in.

The door opening is wide enough for all users.

There is adequate space available alongside the leading edge for a wheelchair user to open the door while clear of door swing.

The threshold is level.

The doors and side panels have vision panels.

The door handles are easy to grip and operate.

The handles are within reach of all users.

Some customers may find the door pressures too heavy. The hotel is aware of this and is reviewing the pressures. Should you require assistance please speak to a member of staff.
The reception is just inside the door and staff have a clear view of the door should assistance be required.

Club Reception

There is a provision on both sides for wheelchair users.

There is sufficient space to write or sign documents on the counter.

There is adequate lighting to both sides of the counter and the lighting avoids silhouetting.

There are no induction loops available.

Other arrangements are available.
Staff assistance is available and payment can be taken at the table.

General Area

The clear widths are adequate.

There is adequate lighting.

Surfaces

The floor surface is suitable for the passage of wheelchair users.

The junctions between floor surfaces are correctly detailed and free from height variation.

The floor surfaces are slip resistant.

Seating

The seats are stable with armrests and available in different heights.

There is space for a wheelchair user to pull up alongside a seated companion.

There is space for an assistance dog to rest.

Signage

The signs are in a logical position.

Lighting

The level of lighting is sufficient for the intended use.

Areas of changes in level and potential hazards are well lit.

Acoustics

The background noise is kept to a minimum level.

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