Crowne Plaza Hotels

Crowne Plaza London - Heathrow
Stockley Road
London
UB7 9NA

t: 0871 942 9140

Low Payment Counters including clipboards, dropdown counters, lap trays and portable chip & pin

Low Reception/Information counters available.

Access information:
Direct Enquiries Audited

Entrance to Heath Club

Click on the image above to view a 180 degree image

Health Club

Entrance to Heath Club

There is level access to the entrance.

There is a double door. Opens out.

The door opening is wide enough for all users.

There is adequate space available alongside the leading edge for a wheelchair user to open the door while clear of door swing.

The threshold is level.

The doors and side panels have vision panels.

The door handles are easy to grip and operate.

The handles are higher than 110cm from the floor.

The door pressure is kept to a minimum on manually operated doors fitted with self-closing devices.

Health spa entrance -Stepped

Name Health Spa entrance - Stepped
The health club can be accessed via the main hotel entrance and an entrance from the rear car park. Both routes are step free.

There is weather protection provided.

There is no level access to the entrance.

There is a double door. Opens out.

The door opening is wide enough for all users.

The threshold is level.

The doors and side panels have vision panels.

The door handles are easy to grip and operate.

The handles are within reach of all users.

Some customers may find the door pressures too heavy. The hotel is aware of this and is reviewing the pressures. Should you require assistance please speak to a member of staff.

Heath Club Reception

The counter heights suit both seated and standing users.

There is a provision on both sides for wheelchair users.

There is sufficient space to write or sign documents on the counter.

There is adequate lighting to both sides of the counter and the lighting avoids silhouetting.

There is an induction loop with a speech enhancement system.

Changing rooms

A wheelchair user can access the changing facility and all areas within.

There are lockers within the changing area that are accessible for a wheelchair user.

There are no accessible unisex changing cubicle.

The locks on the cubicle doors or accessible changing areas are easy to use and can be opened from the outside in the event of an emergency.

There is no courtesy wheelchair to transport customers from the changing facility to the pool side.

There is not an accessible shower.

There is a rubber mat to reduce the likelihood of slipping.

General Area

The clear widths are adequate.

There is adequate lighting.

Surfaces

The floor surface is suitable for the passage of wheelchair users.

The junctions between floor surfaces are correctly detailed and free from height variation.

The floor surfaces are slip resistant.

Toilets

There are toilet facilities available.

The toilet is in an accessible location.

The wash basins are at a suitable height.

The taps are easy to operate.

A low-level urinal is not provided in the male WC.

There are no handrails positioned either side of urinal for support.

Signage

The signs are in a logical position.

Lighting

The level of lighting is sufficient for the intended use.

Areas of changes in level and potential hazards are well lit.

Acoustics

The background noise is kept to a minimum level.

Swimming Pool & Health Club

Wheelchair users can access the leisure facility and all areas within it.

The lockers within the changing area are accessible for a wheelchair user.

There is not an accessible unisex changing cubicle.

There is an emergency assistance alarm pull cord together with a reset button located within the cubicle.

The locks on the cubicle doors or accessible changing areas are easy to use and can be opened from outside in the event of an emergency.

There is not a courtesy wheelchair to transport customers from the changing facility to the pool side.

There is an accessible shower.

The shower has a fold down bench seat.

The shower controls are at an accessible height.

There is a flexible hand shower at an accessible height.

There is a rubber mat to reduce the likelihood of slipping.

There is an accessible changing cubicle close to the pool edge.

There is no hoist available to transfer a disabled person from pool side into the pool.

The surface area around the pool is slip resistant when wet.

There is a ramp/steps into the pool.
There are gradual steps into the pool together with a handrail.

There is a secure handrail on either side of the ramp/steps.

The pool temperature is at a comfortable level.

There is a spa which is accessible.

There is a sauna which is accessible.

There is a sun bed which is accessible.

General Area

The clear widths are adequate.

There is adequate lighting.

Internal Doors

There is a double door. Opens out.

The door opening is wide enough for all users.

There is adequate space alongside the leading edge for a wheelchair user to open the door while clear of door swing.

The threshold is level.

The doors and side panels have vision panels.

The door handles are easy to grip and operate.

The handles are within reach of all users.

The door pressure is kept to a minimum on manually operated doors fitted with self-closing devices.

Surfaces

The floor surface is suitable for the passage of wheelchair users.

The junctions between floor surfaces are correctly detailed and free from height variation.

The floor surfaces are slip resistant.

Seating

The seats are stable with armrests and available in different heights.

There is space for a wheelchair user to pull up alongside a seated companion.

There is space for an assistance dog to rest.

Signage

The signs are in a logical position.

Lighting

The level of lighting is sufficient for the intended use.

Areas of changes in level and potential hazards are well lit.

Acoustics

The background noise is kept to a minimum level.

Crowne Plaza Hotels