Crowne Plaza Hotels

Crowne Plaza Hotels

Crowne Plaza London - St James Hotel and Suites
Buckingham Gate 45-51
London
SW1E 6AF

t: 0800 40 50 60

Facilities for partially sighted or blind people

Assistance dogs welcome

Assisted wheelchair access

Facilities for the mobility impaired

Customer toilet facilities

Accessible toilets

Facilities for hard of hearing people.

Induction loop available

Temporary ramp available

Staff assistance available

Customer lift provided

Accessible lift provided

Parent with pushchair access

Alternative languages available.

Accessible Bedroom Available

Access information:
Direct Enquiries Audited

Visit Britain 4 star

Restaurant/Bar

Click on the image above to view a 180 degree image

Step free access from within the hotel lobby.

The restaurant is British & Irish.

The restaurant has Table Service. The restaurant is Self Service.

The self service counter is accessible.

Staff will assist customers by carrying their food from the counter to the table.

Braille menus are not available.

Large Print menus are not available.

Pictorial representation menus are not available.

Staff will offer to read the menu.

Highchairs are available.

Booster seats are not available.

There is enough space for a wheelchair user to pass freely between tables.

A wheelchair user can sit at the table without having to transfer to a chair.

There is sufficient clearance under the table for a wheelchair user to sit comfortably.

Entrance to Bistro 51 from Street

There is weather protection provided.

There is no level access to the entrance.
There is a single step before the entrance and two steps once inside the entrance.

There is a double door.

The door opening is wide enough for all users.

The threshold is level.

The doors and side panels have vision panels.

The door handles are easy to grip and operate.

The handles are within reach of all users.

Some customers may find the door pressures too heavy. The hotel is aware of this and is reviewing the pressures. Should you require assistance please speak to a member of staff.

Self Service counter.

The counter heights suit both seated and standing users.

General Area

The clear widths are adequate.

There is adequate lighting.

Surfaces

The floor surface is suitable for the passage of wheelchair users.
There are steps to a lower seating area.

The junctions between floor surfaces are correctly detailed and free from height variation.

The floor surfaces are slip resistant.

Seating

The seats are stable with armrests and available in different heights.

There is space for a wheelchair user to pull up alongside a seated companion.

There is space for an assistance dog to rest.

Signage

The signs are in a logical position.

Lighting

The level of lighting is sufficient for the intended use.

Areas of changes in level and potential hazards are well lit.

Acoustics

The background noise is kept to a minimum level.

The quiet and noisy areas are separated by a buffer zone.

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