Crowne Plaza Hotels

Crowne Plaza Hotels

Crowne Plaza London - St James Hotel and Suites
Buckingham Gate 45-51
London
SW1E 6AF

t: 0800 40 50 60

Facilities for partially sighted or blind people

Assistance dogs welcome

Assisted wheelchair access

Facilities for the mobility impaired

Customer toilet facilities

Accessible toilets

Facilities for hard of hearing people.

Induction loop available

Temporary ramp available

Staff assistance available

Customer lift provided

Accessible lift provided

Parent with pushchair access

Alternative languages available.

Accessible Bedroom Available

Access information:
Direct Enquiries Audited

Visit Britain 4 star

Reception Lobby

Click on the image above to view a 180 degree image

Reception

Wheelchair users can access all visitor areas and move around without obstruction.

The reception desk is accessible and free from unnecessary clutter and signage.

There is seating available within the reception area.

There is a range of seating styles to suit all users.

There is a public telephone at an accessible height.

The reception desk is not accessible. The hotel is aware of this and is reviewing the reception area. Staff will assist customers who require check in.
Some customers may find the desk high.

There is no induction loop available at the reception desk

Literature is not available in large print.

There is no literature available in Braille.

Literature is not available in an audio format.

A sign language interpreter cannot be provided.

Literature is not available in alternative languages.

There are members of staff who can speak alternative languages.
Staff can speak in a variety of languages, please check the website for more details.

There is sufficient space to write or sign documents on the counter.

Concierge

There is sufficient space to write or sign documents on the counter.

There is adequate lighting to both sides of the counter and the lighting avoids silhouetting.

There are no induction loops available.

General Area

The clear widths are adequate.

There is adequate lighting.

Surfaces

The floor surface is suitable for the passage of wheelchair users.

The junctions between floor surfaces are correctly detailed and free from height variation.

The floor surfaces are slip resistant.

Seating

There are seats provided at intervals along the routes and waiting areas.

The seats are stable with armrests and available in different heights.

There is space for a wheelchair user to pull up alongside a seated companion.

There is space for an assistance dog to rest.

Signage

The signs are in a logical position.

Lighting

The level of lighting is sufficient for the intended use.

Areas of changes in level and potential hazards are well lit.

Acoustics

The background noise is kept to a minimum level.

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