Crowne Plaza Hotels

Crowne Plaza Hotels

Crowne Plaza London - St James Hotel and Suites
Buckingham Gate 45-51
London
SW1E 6AF

t: 0800 40 50 60

Facilities for partially sighted or blind people

Assistance dogs welcome

Assisted wheelchair access

Facilities for the mobility impaired

Customer toilet facilities

Accessible toilets

Facilities for hard of hearing people.

Induction loop available

Temporary ramp available

Staff assistance available

Customer lift provided

Accessible lift provided

Parent with pushchair access

Alternative languages available.

Accessible Bedroom Available

Access information:
Direct Enquiries Audited

Visit Britain 4 star

Bank Restaurant

Click on the image above to view a 180 degree image

The restaurant is British & Irish.

The restaurant has Table Service.

Staff will bring drinks and take payments at the table.

Braille menus are not available.

Large Print menus are not available.

Pictorial representation menus are not available.

Staff will offer to read the menu.

Highchairs are available.

Booster seats are not available.

There is enough space for a wheelchair user to pass freely between tables.

A wheelchair user can sit at the table without having to transfer to a chair.

There is sufficient clearance under the table for a wheelchair user to sit comfortably.

Entrance

There is no weather protection provided.

There is no level access to the entrance.

There is a double door.

The door opening is wide enough for all users.

There is adequate space available alongside the leading edge for a wheelchair user to open the door while clear of door swing.

The threshold is not level.

The doors and side panels have vision panels.

The door handles are easy to grip and operate.

The handles are within reach of all users.

Steps to additional Seating in Bank restaurant

Name Steps to additional Seating in Bank restaurant

From Upper Ground Floor

To Lower Ground Floor

The steps do not incorporate handrails of the correct specification.

There are no visual contrasts at the top and bottom of the steps.

General Area

The clear widths are adequate.

There is adequate lighting.

Surfaces

The floor surface is suitable for the passage of wheelchair users.

The junctions between floor surfaces are correctly detailed and free from height variation.

The floor surfaces are slip resistant.

Seating

The seats are stable with armrests and available in different heights.

There is space for a wheelchair user to pull up alongside a seated companion.

There is space for an assistance dog to rest.

Signage

The signs are in a logical position.

Lighting

The level of lighting is sufficient for the intended use.

Areas of changes in level and potential hazards are well lit.

Acoustics

The background noise is kept to a minimum level.

Means of escape Bank restaurant

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