Crowne Plaza Hotels

Location Details

Address

Crowne Plaza London - St James Hotel and Suites
Buckingham Gate 45-51
London
SW1E 6AF

Access in Detail


Doors leading to leisure facilities
Click on the image above to view a 180 degree image
Spa and Health Club

Doors leading to leisure facilities

There is a double door.
The door opening is wide enough for all users.
Both doors would need to be opened for wheelchair access.
There is adequate space alongside the leading edge for a wheelchair user to open the door while clear of door swing.
The threshold is level.
The doors and side panels have vision panels.
The door handles are easy to grip and operate.
The handles are within reach of all users.
The door pressure is kept to a minimum on manually operated doors fitted with self-closing devices.

Steps Spa lobby.

Name Steps Spa lobby.
Reference B
From Basement
To 1st Floor
The steps incorporate handrails and are of correct specification.
There are no visual contrasts at the top and bottom of the steps.

Passenger Lift Spa lobby.

Name Passenger Lift Spa lobby.
To 1st Floor
The lift car dimensions are not sufficient for a wheelchair user and their companion.
The lift doors do not open to a minimum width of 800mm. Some Wheelchair users may find the lift difficult to enter and exit.
Some customers may find that the door opening is not wide enough.
The lift controls are at an accessible height.
The lift does not have audible announcements.
There is a visual display indicating level information.
The lift does not have a separate entrance and exit door.
There are handrails within the lift.

Entrance to Spa from court yard

There is weather protection provided.
There is no level access to the entrance.
There is a double door.
The door opening is wide enough for all users.
The threshold is level.
The doors and side panels have vision panels.
The door handles are easy to grip and operate.
The handles are within reach of all users.
Some customers may find the door pressures too heavy. The hotel is aware of this and is reviewing the pressures. Should you require assistance please speak to a member of staff.

Steps to the Spa

Name Steps to the Spa
The steps do not incorporate handrails of the correct specification.
This is a listed status building.
There are no visual contrasts at the top and bottom of the steps.

Spa reception

Wheelchair access to lower levels is via a staff lift. Staff assistance is available from reception.

Spa Reception

There is a provision on both sides for wheelchair users.
There is sufficient space to write or sign documents on the counter.
There is adequate lighting to both sides of the counter and the lighting avoids silhouetting.
There is an induction loop with a speech enhancement system.
A portable unit is available from the hotel.
If customers are unable to use chip and pin due to their disability are other arrangements available: Staff assistance is available

Entrance doors to Spa from Hotel.

There is a double door.
The door opening is wide enough for all users.
Both doors need to be opened for wheelchair access.
There is adequate space alongside the leading edge for a wheelchair user to open the door while clear of door swing.
The threshold is level.
The doors and side panels have vision panels.
The door handles are easy to grip and operate.
The handles are within reach of all users.
The door pressure is kept to a minimum on manually operated doors fitted with self-closing devices.

General Area

The clear widths are adequate.
There is adequate lighting.

Surfaces

The floor surface is suitable for the passage of wheelchair users.
The junctions between floor surfaces are correctly detailed and free from height variation.
The floor surfaces are slip resistant.

Seating

The seats are stable with armrests and available in different heights.
There is space for a wheelchair user to pull up alongside a seated companion.
There is space for an assistance dog to rest.

Signage

The signs are in a logical position.

Lighting

The level of lighting is sufficient for the intended use.
Areas of changes in level and potential hazards are well lit.

Acoustics

The background noise is kept to a minimum level.
The quiet and noisy areas are separated by a buffer zone.

Therapy Room

General Area

The clear widths are adequate.
There is adequate lighting.

Surfaces

The floor surface is suitable for the passage of wheelchair users.
The junctions between floor surfaces are correctly detailed and free from height variation.
The floor surfaces are slip resistant.

Signage

The signs are in a logical position.

Lighting

The level of lighting is sufficient for the intended use.
Areas of changes in level and potential hazards are well lit.

Acoustics

The background noise is kept to a minimum level.
The quiet and noisy areas are separated by a buffer zone.

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