ETAP London City Airport

Location Details

Address

North Woolwich Road
Silvertown
E16 2EE

Access in Summary

Accommodation

There are four accessible bedrooms (201, 203, 289 and 301). The rooms are located on the first and second floors close to the lift. The bedroom sleeps three people with a single bunk being located across the double bed. All of the rooms are fitted with an ensuite with an accessible shower.

Car Parking/Drop Off

There is a good size car park at the hotel with four accessible spaces adjacent to the entrance. The drop off point is immediately outside the entrance. There is level access from the accessible spaces and the drop off point to the entrance.

Public Transport

There are two bus stops on North Woolwich Road which are approximately 350 metres from the hotel. The route from both stops is accessible but care should be taken as the area is quite isolated and the block paving on the pavement is uneven in certain areas.

Access into Hotel

Access to the hotel is via the car park using the vehicle access route. The entrance is on level across from the car park. The entrance doors are generally held open during peck business hours. Outside there is a member of staff on duty to assist with entering the hotel. The entrance leads directly into a small reception lobby.

Circulation

The hotel offers budget accommodation therefore the facilities are limited and the common areas are compact. There is a self service breakfast area. This is small and gets busy during peak times which in turns limits circulation. General access to the accommodation is good and there is a lift for level access to upper floors.

Reception

There is a small reception with a high and low counter. A chip and pin machine is available and staff assistance is available at all times. The reception is a bright area and there is seating nearby.

Bars

A limited range of soft drinks and alcoholic beverages are available from a self service cold counter. Items are paid for at reception. Customers can use the nearby seating area located next to reception.

Restaurants

There is a limited breakfast buffet available which is on a self service basis. Some of the items may be out of reach and require staff assistance. The buffet area can be found next to reception where there is a small number of tables and chairs.

Staff: Languages spoken

This is a small hotel with friendly staff on duty at all times. The following languages are spoken at the hotel: Arabic, Afrikaans, Catalan, English, German, Hindi, Portuguese and Spanish. It is advisable to contact the hotel in advance should a specific language be required.

Access Symbols Explained:


  • Assistance dogs welcome Assistance dogs are welcome in our premises.
  • Assisted wheelchair access Wheelchair access into our premises is possible with assistance.
  • Facilities for the mobility impaired We provide facilities for people with a mobility impairment. For example: A seating area, hand rails etc.
  • Customer toilet facilities We provide customer toilets.
  • Accessible toilets We have fully accessible toilets installed at our premises.
  • Customer parking facilities We provide customer car parking.
  • Accessible car parking We provide accessible car parking spaces for disabled customers.
  • Staff assistance available Our staff have been trained to offer excellent service levels, please ask if you have any particular requirements.
  • Low Payment Counters including clipboards, dropdown counters, lap trays and portable chip & pin Low payment counters or an alternative such as portable chip and pin machine, a lap tray or a clipboard.
  • Low Reception/Information counters Low Reception/Information counters available for wheelchair users.
  • Customer lift provided A customer lift has been provided.
  • Accessible lift provided An accessible customer lift has been installed, improving access for wheelchair users.
  • Parent with pushchair access Our premises are accessible to parents with a pushchair or pram.
  • Baby changing facilities We provide baby changing facilities.
  • Alternative Languages available Alternative languages available
  • Accessible Bedroom Available
Accessible parking
Entrance
Reception
Accessible bedroom
Bathroom
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