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Express By Holiday Inn

London Limehouse
469-475 The Highway
London
E1W 3HN

t: 0800 40 50 60

Map

Low Payment Counters including clipboards, dropdown counters, lap trays and portable chip & pin

Access information: Direct Enquiries Assessed

Access and Facilities Assessment


Do you or your staff offer assistance to any customer who may require it?	No

Have any of your staff had disability equality training?	No

Do any of your staff speak an alternative language?	Yes
If yes, what languages do they speak? Spanish, Bengali, Punjabi, Hindi, Italian, Polish.

Do you have your own car park?	Yes
Do you have any designated accessible parking spaces?	Yes
How many accessible spaces do you have?	7
Additional Information about parking We have 7 accessible car parking spaces located at the front of the hotel.

Is there a drop-off point close to the main entrance?	Yes
Please detail the drop-off point: At front of the hotel

Is the outside of the building well lit?	Yes

Is there anything about the approach to your building that may cause difficulty for customers?	Yes
Other information about the approach to your building When coming from the East you have to do a u turn after the hotel in a industrial park.

Do you have more than one entrance into your building?	No
[Main Entrance] Is the access level or is there a ramp at the entrance?	Level
[Main Entrance] Do you have an intercom to attract attention?	Yes

[Main Entrance] Are there any steps into your building?	Yes
[Main Entrance] Do these steps have handrails?	Yes
[Main Entrance] Do you have temporary/portable ramps?	No
[Main Entrance] Additional Information about steps into the building There is a stair case from the main entrance to the first floor reception but there is also 2 lifts from ground to all the floors

[Main Entrance] Do you have double or single entry doors?	Double
[Main Entrance] Are doors left open?	No
[Main Entrance] Are doors automatic?	Yes
[Main Entrance] Do doors have vision panels?	Yes

[Main Entrance] If children are welcome, can a parent with a pushchair or pram enter your building unaided?	Yes

[Main Entrance] Can a wheelchair user enter your building unaided?	Yes

Once inside your building can a wheelchair user get to use all customer areas or make use of your service unaided?	Yes
Are customers with mobility impairments able to enter and use your service or purchase goods without assistance?	Yes

Once inside can a wheelchair user get to payment counters (for example low counters) or can you provide an alternative such as portable chip and pin machine, lap trays or clipboard?	Yes
Please detail what you are able to offer? We have a low counter at reception

Is your business on more than one floor?	Yes
Is there a customer lift?	Yes
Can a wheelchair user use the lift?	Yes
Are lift locations clearly signed?	Yes

Do you have any customer areas that people will have to use steps?	No

Do you have an area where people can sit down and rest should they need to?	Yes

Can you provide any service or facility for visually impaired or blind people?	No

Have you got any induction loops for hard of hearing people?	Yes
Can you offer any sign language interpreters?	No
Can you offer any other service or facility for hard of hearing people or deaf people?	No

Do you offer customer toilets?	Yes
Have they been adapted to allow a wheelchair user to use them?	Yes
Is the access to the toilets kept clear?	Yes
Are the toilets on level access?	Yes
Are the toilet doors automatic?	No
Do toilet doors open In, Out or Sliding?	Out
Can a wheelchair user get in and shut the door?	Yes
Can a wheelchair be reversed alongside the toilet?	No
Is there room for a large electric wheelchair?	Yes
Are there grab rails present?	Yes
Is the toilet roll holder within easy reach?	Yes
Is there an assistance alarm present?	Yes

Do you provide baby changing facilities?	Yes
Are these facilities accessible for a wheelchair user?	Yes
Is the baby changing facilities low enough for a wheelchair user?	Yes
Where are your baby changing facilities located?	Unisex Accessible toilet

Do you offer customer fitting rooms?	No

Do you offer attachable trolleys?	No

Fire Evacuation, for disabled customers in the event of a fire: We have a virating pillow to alert a deaf person that the fire alarm is sounding. There are refuge points on all floors with a plan on the back of each acessible room door with the location of the refuge point. A staff member would go to the refuge point.

Is there anyone within your business specifically responsible for disabled access?	No

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Express By Holiday Inn

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Access and Facilities Assessment