Express By Holiday Inn

London - Southwark
103-109 Southwark Street
London
SE1 0JQ

t: 0800 40 50 60
f: 02074012525

Low Payment Counters including clipboards, dropdown counters, lap trays and portable chip & pin

Low Reception/Information counters available.

Access information:
Direct Enquiries Audited

Hotel reception lobby

Click on the image above to view a 180 degree image

Reception

Wheelchair users can access all visitor areas and move around without obstruction.

The reception desk is accessible and free from unnecessary clutter and signage.

There is clear signage highlighting the location of reception.

There is seating available within the reception area.

The reception desk is at an appropriate height and specification for a wheelchair user and/or a seated person.

There is an induction loop available.

Literature is not available in large print.

There is no literature available in Braille.

Literature is not available in an audio format.

A sign language interpreter cannot be provided.

Literature is available in alternative languages.

There are members of staff who can speak alternative languages.

There is sufficient space to write or sign documents on the counter.

There is a Chip and Pin Machine available.

The chip and pin machine can be moved in order for a wheelchair user or seated person to operate the system.

If customers are unable to use chip and pin due to their disability, there are other arrangements available.

Internet station

The counter heights suit both seated and standing users.
Some customers may find the desk too low. The height of the desk at its highest point is 660mm. Staff will assist customers who find the desk to low.

There is a provision on both sides for wheelchair users.

There is sufficient space to write or sign documents on the counter.

General Area

The clear widths are adequate.

There is adequate lighting.

Surfaces

The floor surface is suitable for the passage of wheelchair users.

The junctions between floor surfaces are correctly detailed and free from height variation.

The floor surfaces are slip resistant.

Seating

There are seats provided at intervals along the routes and waiting areas.

The seats are stable with armrests and available in different heights.
Alternative style seating is available.

There is space for a wheelchair user to pull up alongside a seated companion.

There is space for an assistance dog to rest.

Signage

The signs are in a logical position.

Lighting

The level of lighting is sufficient for the intended use.

Acoustics

The background noise is kept to a minimum level.

Means of Escape

All ground-floor exit routes are accessible to all, including wheelchair users.

Disabled refuges are clearly identified.

Self Service Fridge

All products in the fridge are of an accessible height.

Wheelchair users can access and turn around in front of the vending machine.

The controls are within the recommended height specification.

There are staff members trained to give assistance if required.

Telephones

The telephones are located where there is minimal background noise.

The telephone can be used by both standing users and wheelchair users.

There is an integral inductive coupler available.

Express By Holiday Inn