|
| Do you or your staff offer assistance
to any customer who may require it?
|
Yes |
Please detail how you would be prepared
to assist them?
All staff are available to offer assistance to any customers who may require it. |
|
|
| Have any of your staff had disability
equality training?
|
Yes |
|
| Do any of your staff speak an
alternative language? |
Yes |
If yes, what languages do they speak?
Arabic, Cantonese and Spanish. |
|
|
| Do you have your own car park?
|
No |
Additional Information about parking
Below the shopping centre. |
|
|
| Is there a drop-off point close to the
main entrance?
|
No |
|
| Is the outside of the building well
lit?
|
Yes |
|
| Is there anything about the approach to
your building that may cause difficulty for customers?
|
No |
|
| Do you have more than one entrance into
your building?
|
No |
| [Main Entrance] Is the access level or
is there a ramp at the entrance?
|
Level |
| [Main Entrance] Do you have an intercom
to attract attention?
|
No |
|
| [Main Entrance] Are there any steps
into your building?
|
No |
| [Main Entrance] Do you have
temporary/portable ramps?
|
No |
|
| [Main Entrance] Do you have double or
single entry doors?
|
Double |
| [Main Entrance] Are doors left open?
|
Yes |
| [Main Entrance] Are doors automatic?
|
No |
| [Main Entrance] Are the doors glass?
|
Yes |
| [Main Entrance] Do doors have vision
panels?
|
No |
|
| [Main Entrance] If children are
welcome, can a parent with a pushchair or pram enter your building unaided?
|
Yes |
|
| [Main Entrance] Can a wheelchair user
enter your building unaided?
|
Yes |
|
| Once inside your building can a
wheelchair user get to use all customer areas or make use of your service
unaided?
|
Yes |
| Are customers with mobility impairments
able to enter and use your service or purchase goods without assistance?
|
Yes |
|
| Do you offer an alternative service?
|
Yes |
Please detail what service you are able
to offer?
You can shop online by visiting www.fcukbuymail.co.uk or calling 0870 442 7117. |
|
|
| Once inside can a wheelchair user get
to payment counters (for example low counters) or can you provide an
alternative such as portable chip and pin machine, lap trays or clipboard?
|
Yes |
Please detail what you are able to
offer?
The Chip and Pin machine has an extendable lead. |
|
| Once inside can a wheelchair user get
to the reception/information counter (for example low counters)?
|
Yes |
|
| Is your business on more than one
floor?
|
No |
|
| Do you have any customer areas that
people will have to use steps?
|
No |
|
| Do you have an area where people can
sit down and rest should they need to?
|
Yes |
Additional Information about rest areas
Seats are available. |
|
|
What service or facilities do you have
for partially sighted or blind users?
All members off staff will assist customers around the store, if needed. |
|
|
| Have you got any induction loops for
hard of hearing people?
|
No |
| Can you offer any sign language
interpreters?
|
No |
| Can you offer any other service or
facility for hard of hearing people or deaf people?
|
Yes |
How would you assist a deaf person or
someone that is hard of hearing, to use your business?
Please refer to our website www.frenchconnection.co.uk, you can also order online by visiting www.fcukbuymail.co.uk |
|
|
| Do you offer customer toilets?
|
No |
|
| Do you offer customer fitting rooms?
|
Yes |
| Have they been adapted to allow a
wheelchair user to use them?
|
Yes |
| Is the access to the customer fitting
rooms kept clear?
|
Yes |
| Are the customer fitting rooms on level
access?
|
Yes |
| Are the customer fitting rooms doors
automatic?
|
No |
| Do the customer fitting rooms doors
open In, Out or Sliding?
|
In |
| Can a wheelchair user get in and shut
the door?
|
Yes |
| Do your customer fitting rooms provide
a secure bench or seat?
|
No |
| Is there room for a large electric
wheelchair?
|
Yes |
| Are there grab rails present?
|
Yes |
| Is there an assistance alarm present?
|
No |
|
| Do you offer attachable trolleys?
|
No |
|
General Comments:
All customer feedback is greatly appreciated, you can give your feedback via Direct Enquiries. |
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