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Do you or your staff offer assistance to any customer who may require it?
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Yes
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Please detail how you would be prepared to assist them.
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There are wheelchairs available. Books and refreshments will be taken to customers by staff if required. There are also large print copies available.
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Do any of your staff speak an alternative language?
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No
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Parking Provision
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Do you have your own off road customer parking area?
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Yes
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If Yes, do you have any designated accessible parking spaces?
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Yes
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If Yes, how many accessible spaces do you have?
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20
spaces
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If you own your own off-road customer parking, do you have any allocated
parent/child parking spaces?
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Yes
The venue is over 18s only.
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Drop Point
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Is there a safe drop-off point within 50 metres of the branch?
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Yes
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Where is the nearest safe drop-off point?
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There is a drop off point outside the main entrance.
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Location Approach
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Is the outside of the building well lit?
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Yes
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Is there anything about the approach to your building that may cause difficulty
for customers?
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No
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Entrance(s)
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Do you have more than one customer entrance into your building?
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No
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Which is the most accessible entrance for wheelchair users/parents with double
buggies?
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Main
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Main Entrance
Steps, Handrails and Ramps
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To enter the building will a customer encounter Stairs\Steps, Ramps, Lifts or
is it all level?
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All Level
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Main Entrance - Intercom
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Do you have an intercom to attract attention?
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Yes
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Main Entrance - Door
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Is the threshold level or is there a lip more than 15mm?
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Level
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Is the entrance via a single or double door?
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Double
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Is the doorway wide enough for a wheelchair user to go through?
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Yes
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Is the door able to open fully?
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Yes
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Are the doors left open?
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Yes
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Are the doors glass?
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Yes
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If yes, are there any markings to prevent a partially sighted person walking
into the door?
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Yes
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Main Entrance - Parents with Push chairs
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Parents with Push chairs
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No
Children are not welcome as the venue is over 18s only.
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Inside the building
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Once inside your building can a wheelchair user get to all customer areas or
make use of your service unaided?
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Yes
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Once inside your building can a person with a mobility impairment get to all
customer areas or make use of your service unaided?
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Yes
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Are you able to offer an alternative service such as home delivery, telephone
service?
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No
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Once inside, can a wheelchair user get to the payment counters (for example low
counters) or can you provide an alternative such as portable chip and pin
machine, a lap tray or a clipboard?
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Yes
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Once inside, can a wheelchair user get to the reception/information counter
(low counters)?
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Yes
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Building floors
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Is your business on more than one floor?
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No
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Do you have any customer areas that people will have to use steps to get to?
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Yes
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Do they have hand rails (banister) for people to use?
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Yes
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Additional Information about internal steps
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There is a raised area which is accessed by four steps which has seating on it. There is seating available on a level access as well.
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Seating
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Do you have an area where people can sit down and rest should they need to?
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Yes
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Other Services
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Have you got any induction loops for hard of hearing people?
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Yes
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Can you offer any sign language interpreters?
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No
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Customer Toilets
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Do you offer customer toilets?
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Yes
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Have they been adapted to allow a wheelchair user to use them?
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Yes
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Is the access to the toilets kept clear?
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Yes
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Are the toilets on level access?
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Yes
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Are the toilet doors automatic?
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No
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Do the toilet doors open in, out or are they sliding?
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In
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Can a wheelchair user get in and shut the door?
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Yes
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Can a wheelchair be reversed alongside the toilet?
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Yes
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Is there room for a large electric wheelchair?
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Yes
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Are there grab rails present?
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Yes
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Is the toilet roll holder within easy reach?
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Yes
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Is there an assistance alarm present?
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Yes
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Other Details
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Fire Evacuation, please detail how you will meet the needs of disabled
customers in the event of a fire:
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There are designated staff members who would evacuate customers out of the building with staff assistance if needed.
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