|
| Do you or your staff offer assistance
to any customer who may require it?
|
Yes |
|
| Have any of your staff had disability
equality training?
|
Yes |
|
| Do any of your staff speak an
alternative language? |
Yes |
If yes, what languages do they speak?
Polish & French. |
|
|
| Do you have your own car park?
|
No |
Additional Information about parking
Customers can park within the shopping centre car park. |
|
|
Please detail the drop-off point:
Customers can be dropped off outside the shopping centre within 100 yards. |
|
|
| Is the outside of the building well
lit?
|
Yes |
|
| Is there anything about the approach to
your building that may cause difficulty for customers?
|
No |
|
| Do you have more than one entrance into
your building?
|
Yes |
| What is the most accessible entrance
for wheelchair users?
|
Main |
Please detail the location of the most
suitable entrance for disabled people:
Both entrances are wheelchair accessible. |
|
| [Main Entrance] Is the access level or
is there a ramp at the entrance?
|
Level |
| [Main Entrance] Do you have an intercom
to attract attention?
|
No |
|
| [Main Entrance] Are there any steps
into your building?
|
No |
| [Main Entrance] Do you have
temporary/portable ramps?
|
No |
|
| [Main Entrance] Do you have double or
single entry doors?
|
Double |
| [Main Entrance] Are doors left open?
|
Yes |
| [Main Entrance] Are doors automatic?
|
No |
|
| [Main Entrance] If children are
welcome, can a parent with a pushchair or pram enter your building unaided?
|
Yes |
|
| [Main Entrance] Can a wheelchair user
enter your building unaided?
|
Yes |
|
| Once inside your building can a
wheelchair user get to use all customer areas or make use of your service
unaided?
|
Yes |
| Are customers with mobility impairments
able to enter and use your service or purchase goods without assistance?
|
Yes |
|
| Do you offer an alternative service?
|
No |
|
| Once inside can a wheelchair user get
to payment counters (for example low counters) or can you provide an
alternative such as portable chip and pin machine, lap trays or clipboard?
|
Yes |
Please detail what you are able to
offer?
There is a portable chip and pin machine available for customers. |
|
| Once inside can a wheelchair user get
to the reception/information counter (for example low counters)?
|
No |
|
| Is your business on more than one
floor?
|
No |
|
| Do you have any customer areas that
people will have to use steps?
|
No |
|
| Do you have an area where people can
sit down and rest should they need to?
|
Yes |
|
| Can you provide any service or facility
for partially sighted or blind people?
|
No
|
|
| Have you got any induction loops for
hard of hearing people?
|
No |
| Can you offer any sign language
interpreters?
|
No |
| Can you offer any other service or
facility for hard of hearing people or deaf people?
|
No |
|
| Do you offer customer toilets?
|
Yes |
| Have they been adapted to allow a
wheelchair user to use them?
|
Yes |
| Is the access to the toilets kept
clear?
|
Yes |
| Are the toilets on level access?
|
Yes |
| Are the toilet doors automatic?
|
No |
| Do toilet doors open In, Out or
Sliding?
|
Out |
| Can a wheelchair user get in and shut
the door?
|
Yes |
| Can a wheelchair be reversed alongside
the toilet?
|
Yes |
| Is there room for a large electric
wheelchair?
|
Yes |
| Are there grab rails present?
|
Yes |
| Is the toilet roll holder within easy
reach?
|
Yes |
| Is there an assistance alarm present?
|
Yes |
|
| Do you provide baby changing
facilities?
|
Yes |
| Are these facilities accessible for a
wheelchair user?
|
Yes |
| Is the baby changing facilities low
enough for a wheelchair user?
|
Yes |
| Where are your baby changing facilities
located?
|
Unisex Accessible toilet |
|
Fire Evacuation, for disabled customers
in the event of a fire:
Customers would be evacuated through the main entrance doors with staff assistance if needed. The Shopping Centre manage the fire evacuation. |
|
|
| Is there anyone within your business
specifically responsible for disabled access?
|
No |
|