Hilton Canary Wharf

Hilton Canary Wharf

South Quay
Marsh Wall
London
E14 9SH

t: 44 (0) 20 3002 2300
f: 44 (0) 20 3002 2350

Assistance dogs welcome

Assisted wheelchair access

Non assisted wheelchair access

Facilities for the mobility impaired

Customer toilet facilities

Accessible toilets

Facilities for hard of hearing people.

Induction loop available

Customer parking facilities

Accessible car parking

Staff assistance available

Low Payment Counters including clipboards, dropdown counters, lap trays and portable chip & pin

Low Reception/Information counters available.

Automatic doors present

Customer lift provided

Accessible lift provided

Parent with pushchair access

Alternative languages available.

Accessible Bath Available

Accessible Bedroom Available

Access information:
Direct Enquiries Audited

Visit Britain 4 star

Hotel lobby

Click on the image above to view a 180 degree image

Concierge

Some customers may find the desk too high, the height of the desk at its lowest point is 1.0m. Staff will assist customers who find the desk too high.

There is a provision on both sides for wheelchair users.

There is sufficient space to write or sign documents on the counter.

There is adequate lighting to both sides of the counter and the lighting avoids silhouetting.

General Area

The clear widths are adequate.

There is adequate lighting.

Surfaces

The floor surface is suitable for the passage of wheelchair users.

The junctions between floor surfaces are correctly detailed and free from height variation.

The floor surfaces are slip resistant.

Seating

There are seats with armrests available in the restaurant which is close by.

There is space for a wheelchair user to pull up alongside a seated companion.

There is space for an assistance dog to rest.

Signage

The signs are in a logical position.

There are tactile signs where appropriate and the signs are positioned at a suitable height.

Lighting

The level of lighting is sufficient for the intended use.

Acoustics

The background noise is kept to a minimum level.

Passenger Lift

Name Passenger Lift

The lift car dimensions are sufficient for a wheelchair user and their companion.

The lift doors open to a minimum width of 800mm.

The lift controls are at an accessible height.

The lift has audible announcements.

There is a visual display indicating level information.

There are alarm buttons fitted with visual acknowledgement.

The lift does not have a separate entrance and exit door.

There are handrails within the lift.

Steps

Name Steps

The steps do not incorporate handrails of the correct specification.

There are visual contrasts at the top and bottom of the steps.

The steps do not have any tactile paving at the top and bottom.

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