| Wheelchair users can access all visitor areas and move around without obstruction. |
| The reception desk is accessible and free from unnecessary clutter and signage. |
| There is clear signage highlighting the location of reception. |
There is seating available within the reception area.
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The reception desk is at an appropriate height and specification for a wheelchair user and/or a seated person.
There is a lower counter to the right of the main desk
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| There is an induction loop available. |
| There are members of staff who can speak alternative languages. |
| There is sufficient space to write or sign documents on the counter. |