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Hilton London Heathrow
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Hilton London Heathrow
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Hilton London Heathrow
Location Details
Address
Terminal 4
Heathrow Airport
Hounslow
Middlesex
TW6 3AF
t:
0208 759 7755
f:
0208 759 7579
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Access in Summary
Access in Detail
Access in Detail
Lobby area
Click on the image above to view a 180 degree image
Reception
Wheelchair users can access all visitor areas and move around without obstruction.
The reception desk is accessible and free from unnecessary clutter and signage.
Is there clear signage highlighting the location of reception: The reception desk is located just inside the entrance doors
There is seating available within the reception area.
There is a range of seating styles to suit all users.
The reception desk is not accessible. The hotel is aware of this and is reviewing the reception area. Staff will assist customers who require check in.
Some customers may find the desk high, the height is 1.1m There is a low level desk situated near to reception that is also used and measures 70mm.
There is an induction loop available.
There are members of staff who can speak alternative languages.
There is sufficient space to write or sign documents on the counter.
There is a Chip and Pin Machine available.
The chip and pin machine can be moved in order for a wheelchair user or seated person to operate the system.
If customers are unable to use chip and pin due to their disability, there are other arrangements available.
There is a kids check in point at reception.
Concierge
Some customers may find the desk to high, the height of the desk at its lowest point is 1.1m. Staff will assist customers who find the desk to high.
There is a provision on both sides for wheelchair users.
There is sufficient space to write or sign documents on the counter.
There is adequate lighting to both sides of the counter and the lighting avoids silhouetting.
There are no induction loops available.
General Area
The clear widths are adequate.
There is adequate lighting.
Surfaces
The floor surface is suitable for the passage of wheelchair users.
The junctions between floor surfaces are correctly detailed and free from height variation.
The floor surfaces are slip resistant.
Seating
The seats are stable with armrests and available in different heights.
There is space for a wheelchair user to pull up alongside a seated companion.
There is space for an assistance dog to rest.
Signage
The signs are in a logical position.
Lighting
The level of lighting is sufficient for the intended use.
Acoustics
The background noise is kept to a minimum level.
The quiet and noisy areas are separated by a buffer zone.
Telephones
The telephones are located where there is minimal background noise.
The telephone can be used by both standing users and wheelchair users.
There is an integral inductive coupler available.
Cash Machine
Wheelchair users can access and turn round in front of the cash machine.
The controls are within the recommended height specification.
The control buttons are easy to operate.
The instructions are clear and readable.
Means of escape
All ground-floor exit routes are accessible to all, including wheelchair users.
Shop
Shop Entrance
Door is left open during trading hours.
There is level access to the entrance.
There is a single door. Opens in.
The door opening is wide enough for all users.
There is adequate space available alongside the leading edge for a wheelchair user to open the door while clear of door swing.
The threshold is level.
The doors and side panels have vision panels.
The door handles are easy to grip and operate.
The handles are within reach of all users.
The door pressure is kept to a minimum on manually operated doors fitted with self-closing devices.
General Area
The clear widths are adequate.
There is adequate lighting.
Surfaces
The floor surface is suitable for the passage of wheelchair users.
The junctions between floor surfaces are correctly detailed and free from height variation.
The floor surfaces are slip resistant.
Shop counter
The counter heights suit both seated and standing users.
There is a provision on both sides for wheelchair users.
There is sufficient space to write or sign documents on the counter.
There is adequate lighting to both sides of the counter and the lighting avoids silhouetting.
There is a chip and pin machine available.
The chip and pin machine can be moved for a wheelchair user or seated person to operate the system.
Other arrangements are available.
Signage
The signs are in a logical position.
Lighting
The level of lighting is sufficient for the intended use.
Acoustics
The background noise is kept to a minimum level.