Hilton London Heathrow

Hilton London Heathrow

Terminal 4
Heathrow Airport
Hounslow
Middlesex
TW6 3AF

t: 0208 759 7755
f: 0208 759 7579

Assistance dogs welcome

Assisted wheelchair access

Non assisted wheelchair access

Facilities for the mobility impaired

Customer toilet facilities

Accessible toilets

Facilities for hard of hearing people.

Induction loop available

Customer parking facilities

Accessible car parking

Staff assistance available

Low Payment Counters including clipboards, dropdown counters, lap trays and portable chip & pin

Automatic doors present

Customer lift provided

Accessible lift provided

Parent with pushchair access

Baby changing facilities

Alternative languages available.

Roll-In Shower Available

Accessible Bedroom Available

Access information:
Direct Enquiries Audited

Visit Britain 4 star

Zen Oriental

Click on the image above to view a 180 degree image

The restaurant is not owned by the hotel and there are steps leading to the seating area

The restaurant is Chinese.

The restaurant has Table Service.

Highchairs are not available.

Booster seats are not available.

There is enough space for a wheelchair user to pass freely between tables.

A wheelchair user can sit at the table without having to transfer to a chair.

There is sufficient clearance under the table for a wheelchair user to sit comfortably.

Entrance to Zen oriental

Door left open at time of assessment.

There is level access to the entrance.

There is a single door. Opens in.

The door opening is wide enough for all users.

There is adequate space available alongside the leading edge for a wheelchair user to open the door while clear of door swing.

The threshold is level.

The doors and side panels have vision panels.

The door handles are easy to grip and operate.

The handles are within reach of all users.

The door pressure is kept to a minimum on manually operated doors fitted with self-closing devices.

General Area

The clear widths are adequate.

There is adequate lighting.

Surfaces

The floor surface is suitable for the passage of wheelchair users.

The junctions between floor surfaces are correctly detailed and free from height variation.

The floor surfaces are slip resistant.

Seating

The seats are stable with armrests and available in different heights.

There is space for a wheelchair user to pull up alongside a seated companion.

There is space for an assistance dog to rest.

Signage

The signs are in a logical position.

Lighting

The level of lighting is sufficient for the intended use.

Acoustics

The background noise is kept to a minimum level.

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