Holiday Inn London - Shepperton

Holiday Inn London - Shepperton

Location Details

Address

Felix Lane
Shepperton
Middlesex
TW17 8NP


t: 0871 942 9187
f: 01932 245231
Photograph of Moat House Hotels - Felix Lane, Shepperton, Middlesex, TW17 8NP

We understand that every customer has different needs and we aim to make our hotel facilities available and accessible to all of our customers equally. In the rare instances this is not possible, we will endeavour to offer a suitable alternative.

Calls to 0871 numbers are charged at £0.10 per minute when dialled from a BT landline, calls from other networks and mobiles may cost more.

We offer the following facilities and services:-

  • Accessible blue badge car parking spaces
  • Easy access to the hotel entrance
  • Reception desk with induction loop
  • Accessible bedrooms designed to accommodate wheelchair users – please note that our accessible bedrooms do not have walk-in showers.
  • Medicine storage
  • Accessible bar, lounge and restaurant
  • Menus available in large print
  • Meeting rooms with a number of rooms accessible to all
  • Leisure facilities – please note if our leisure facilities cannot accommodate your specific needs we will arrange complimentary entry and transport to a nearby facility that is more suitable
  • Assistance dogs are welcome in all areas of the hotel
     

If you do have any access needs please just let us know when making your reservation and we will endeavour to accommodate your needs.

 

 

 

Access Symbols Explained:


  • Facilities for partially sighted or blind people We provide facilities for people who are visually impaired. For example: Braille formats, large print, audio tapes etc.
  • Assistance dogs Assistance Dogs
  • Assisted wheelchair access Wheelchair access into our premises is possible with assistance.
  • Non assisted wheelchair access Full, non-assisted, wheelchair access into our premises is possible.
  • Facilities for the mobility impaired We provide facilities for people with a mobility impairment. For example: A seating area, hand rails etc.
  • Customer toilet facilities We provide customer toilets.
  • Accessible toilets We have fully accessible toilets installed at our premises.
  • Facilities for hard of hearing people We offer facilities for hard of hearing people.
  • Induction loop available An induction loop has been installed to benefit our hard of hearing customers.
  • Customer parking facilities We provide customer car parking.
  • Accessible car parking We provide accessible car parking spaces for disabled customers.
  • Staff assistance available Our staff have been trained to offer excellent service levels, please ask if you have any particular requirements.
  • Low Payment Counters including clipboards, dropdown counters, lap trays and portable chip & pin Low payment counters or an alternative such as portable chip and pin machine, a lap tray or a clipboard.
  • Automatic doors present Our premises are fitted with automatic doors to ease entry.
  • Customer lift provided A customer lift has been provided.
  • Accessible lift provided An accessible customer lift has been installed, improving access for wheelchair users.
  • Parent with pushchair access Our premises are accessible to parents with a pushchair or pram.
  • Baby changing facilities We provide baby changing facilities.
  • Accessible baby changing facilities Accessible baby changing facilities are available.
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