Reception |
| Wheelchair users can access all visitor areas and move around without obstruction. |
| The reception desk is accessible and free from unnecessary clutter and signage. |
| There is clear signage highlighting the location of reception. |
There is seating available within the reception area.
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There is a range of seating styles to suit all users.
Alternative style seating is also available. |
The reception desk is at an appropriate height and specification for a wheelchair user and/or a seated person.
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| There is an induction loop available. |
Literature is not available in large print.
Information can be photocopied and enlarged |
| There is no literature available in Braille. |
| Literature is available in an audio format. |
| A sign language interpreter cannot be provided. |
| Literature is available in alternative languages. |
| There are members of staff who can speak alternative languages. |
| There is sufficient space to write or sign documents on the counter. |
| There is a Chip and Pin Machine available. |
| The chip and pin machine can be moved in order for a wheelchair user or seated person to operate the system. |
| If customers are unable to use chip and pin due to their disability, there are other arrangements available. |
Gents Toilets |
| There are toilet facilities available. |
| The toilet is in an accessible location. |
| The doors are lightweight enough to open easily. |
| The wash basins are at a suitable height. |
| The taps are easy to operate. |
| A low-level urinal is not provided in the male WC. |
| A larger cubicle is not available for ambulant disabled people within the general male and female toilets. |
| There are no handrails positioned either side of urinal for support. |
Ladies Toilets |
| There are toilet facilities available. |
| The toilet is in an accessible location. |
| Please be aware that the doors may be heavy for some people. The hotel is aware of this and are reviewing the doors. |
| The wash basins are at a suitable height. |
| The taps are easy to operate. |
| A larger cubicle is not available for ambulant disabled people within the general male and female toilets. |
Accessible WC |
| There is an accessible WC facility. |
| The door width is adequate. |
| There is sufficient space available outside of the toilet compartment to manoeuvre and open the door. |
| The compartment is large enough to allow manoeuvring into position for frontal, lateral, angled and backward transfer. |
| The door is light enough to open easily. |
| The hand-washing, drying facilities and toilet paper are within easy reach of someone seated on WC. |
| The taps and flushes are accessible and easy to use. |
| The water temperatures are limited, and are at a safe temperature. |
| The overall provision and positioning of sanitaryware and accessories is suitable. |
| There are grab rails which are positioned correctly. |
| The door controls, lock and light switch are easy to reach and operate. |
| The assistance alarm provided, is complete with cord to the floor, reset button and visual and audible alarm. |
| There are slip-resistant floors throughout. |
| Surfaces and fixtures provide effective visual contrast. |
General Area |
| The clear widths are adequate. |
| There is adequate lighting. |
Surfaces |
| The floor surface is suitable for the passage of wheelchair users. |
| The junctions between floor surfaces are correctly detailed and free from height variation. |
| The floor surfaces are slip resistant. |
Seating |
| There are seats provided at intervals along the routes and waiting areas. |
| The seats are stable with armrests and available in different heights. |
| There is space for a wheelchair user to pull up alongside a seated companion. |
| There is space for an assistance dog to rest. |
Signage |
| The signs are in a logical position. |
Lighting |
| The level of lighting is sufficient for the intended use. |
Acoustics |
| The background noise is kept to a minimum level. |
Cash Machine |
| Wheelchair users can access and turn round in front of the cash machine. |
| The controls are within the recommended height specification. |
| The control buttons are easy to operate. |
| The instructions are clear and readable. |
Telephones |
| The telephones are located where there is minimal background noise. |
| The telephone can be used by both standing users and wheelchair users. |