Holiday Inn

Holiday Inn

Holiday Inn London - Heathrow Ariel
118 Bath Road
Hayes
UB3 5AJ

t: 0800 40 50 60

Facilities for partially sighted or blind people

Assistance dogs welcome

Assisted wheelchair access

Facilities for the mobility impaired

Customer toilet facilities

Accessible toilets

Facilities for hard of hearing people.

Induction loop available

Customer parking facilities

Accessible car parking

Intercom outside of the premises

Temporary ramp available

Staff assistance available

Low Payment Counters including clipboards, dropdown counters, lap trays and portable chip & pin

Low Reception/Information counters available.

Automatic doors present

Customer lift provided

Accessible lift provided

Parent with pushchair access

Baby changing facilities

Alternative languages available.

Accessible Bath Available

Accessible Bedroom Available

Access information:
Direct Enquiries Audited

AA Awaiting Grading

Junction Bar

Click on the image above to view a 180 degree image

The restaurant is British & Irish.

The restaurant has Table Service.

Large Print Menus are available.

Pictorial representation menus are not available.

Staff will offer to read the menu.

Highchairs are available.

Booster seats are not available.

There is enough space for a wheelchair user to pass freely between tables.

A wheelchair user can sit at the table without having to transfer to a chair.

Some customers in wheelchairs may find the space under the tables low to sit comfortably. The clearance under the table is 62cm.

Entrance to Junction Bar

There is level access to the entrance.

There are no doors or is open plan.

The door opening is wide enough for all users.

The threshold is level.

Bar

Some customers may find the bar too high. The height of the bar at its lowest point is 850mm. Staff will assist customers who find the bar too high.

There is a provision on both sides for wheelchair users.

There is adequate lighting to both sides of the counter and the lighting avoids silhouetting.

There is an induction loop with a speech enhancement system.

A chip and pin facility can be used at reception which is close to the bar.

Steps between Junction Bar and Restaurant

Name Steps between Junction Bar and Restaurant

The steps incorporate handrails and are of correct specification.

There are visual contrasts at the top and bottom of the steps.

General Area

The clear widths are adequate.

There is adequate lighting.

Surfaces

The floor surface is suitable for the passage of wheelchair users.

The junctions between floor surfaces are correctly detailed and free from height variation.

The floor surfaces are slip resistant.

Seating

There are seats provided at intervals along the routes and waiting areas.

The seats are stable with armrests and available in different heights.

There is space for a wheelchair user to pull up alongside a seated companion.

There is space for an assistance dog to rest.

Signage

The signs are in a logical position.

Lighting

The level of lighting is sufficient for the intended use.

Acoustics

The background noise is kept to a minimum level.

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