Holiday Inn

Location Details

Address

Holiday Inn London - Heathrow Ariel
118 Bath Road
Hayes
UB3 5AJ

Access in Summary

Accommodation

The hotel offers four accessible bedrooms which are all located on the first floor and a short distance from the lifts. All of the rooms have ensuites with a bath and detachable shower located above the bath.

Car Parking/Drop Off

The is a good size car park which surrounds the hotel on all sides. A total of nine accessible spaces are available and conveniently located opposite the hotel entrance. There is sufficient space for side and rear loading and there is designated pedestrian route which leads from the accessible spaces to the entrance.

Public Transport

Being near to Heathrow airport there is a regular bus service which stops near to the hotel on both sides of the A4 which is at the front of the hotel. The bus service which stops on the opposite side of the A4 necessitates a route which encounters two crossing points. The route from both bus stops to the hotel is on level access.

Access into Hotel

The hotel approach is from the A4 Bath Road. There is level access to the hotel however this does require a route via the vehicular entrance which passes to the left of the car park barrier. The entrance is visible from the approach and has two sets of automatic doors leading into the reception lobby.

Circulation

There is step free access to all areas within the hotel and all floors can be accessed by lift. There is good lighting and a good level of visual contrast throughout. All areas are identified by directional or facility signage. The majority of the main public areas are open plan and all areas are accessed from the reception lobby.

Reception

The reception is located just inside the main entrance. The reception counter has separate areas to suit both standing and seated customers. The reception counter has an induction loop and also a portable chip and pin machine for card payments. The reception area is light and spacious and there is a range of seating available.

Bars

The Junction Bar is opposite reception and is on level access from the reception lobby. The entrance is open plan and this theme continues throughout the bar and adjoining restaurant. The bar has a good size seating area and offers a full table service for drinks and food from the bar menu. The bar is well lit and affords a good level of circulation.

Restaurants

The function restaurant is also located near to reception and can be accessed from the reception lobby via a level open plan entrance. There restaurant can also be accessed from the bar via two steps. The restaurant offers a full table service and assisted self service at breakfast and lunch when the self service counter is in use. The restaurant is bright and spacious and has a high chair available.

Business Facilities

The Academy Conference and Training Suites offers seven rooms accommodating delegate sizes of between eight and fifty. Six of the rooms are on the ground floor and one is located on the lower ground floor and is accessed via a spiral staircase. Induction facilities are available and other services and facilities can be booked in advance.

Staff: Languages spoken

The hotel has a good compliment of staff available to provide assistance. A number of languages that are spoken at the hotel include: Arabic, Dutch, English, French, German, Greek, Hindi, Indonesian, Italian, Polish, Portuguese, Punjabi, Romanian, Spanish, and Swahili. It is advisable to contact the hotel in advance should a specific language be required.

Access Symbols Explained:


  • Facilities for partially sighted or blind people We provide facilities for people who are visually impaired. For example: Braille formats, large print, audio tapes etc.
  • Assistance dogs welcome Assistance dogs are welcome in our premises.
  • Assisted wheelchair access Wheelchair access into our premises is possible with assistance.
  • Facilities for the mobility impaired We provide facilities for people with a mobility impairment. For example: A seating area, hand rails etc.
  • Customer toilet facilities We provide customer toilets.
  • Accessible toilets We have fully accessible toilets installed at our premises.
  • Facilities for hard of hearing people We offer facilities for hard of hearing people.
  • Induction loop available An induction loop has been installed to benefit our hard of hearing customers.
  • Customer parking facilities We provide customer car parking.
  • Accessible car parking We provide accessible car parking spaces for disabled customers.
  • Intercom outside of the premises An intercom is available at the entrance providing communication with our staff.
  • Temporary ramp available We provide temporary ramps to improve access to the building.
  • Staff assistance available Our staff have been trained to offer excellent service levels, please ask if you have any particular requirements.
  • Low Payment Counters including clipboards, dropdown counters, lap trays and portable chip & pin Low payment counters or an alternative such as portable chip and pin machine, a lap tray or a clipboard.
  • Low Reception/Information counters Low Reception/Information counters available for wheelchair users.
  • Automatic doors present Our premises are fitted with automatic doors to ease entry.
  • Customer lift provided A customer lift has been provided.
  • Accessible lift provided An accessible customer lift has been installed, improving access for wheelchair users.
  • Parent with pushchair access Our premises are accessible to parents with a pushchair or pram.
  • Baby changing facilities We provide baby changing facilities.
  • Alternative Languages available Alternative languages available
  • Accessible bath available Accessible Bath Available
  • Accessible Bedroom Available
Hotel Entrance
Reception
Reception Lobby
Accessible Bedroom
Accessible bathroom
Double Bedroom
Twin Bedroom
Restaurant
Restaurant Lounge
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