Holiday Inn

Holiday Inn

Location Details

Address

Holiday Inn London - Regents Park
Carburton Street
London
W1W 5EE

Access in Detail


Hotel lobby
Click on the image above to view a 180 degree image

Reception
Wheelchair users can access all visitor areas and move around without obstruction.
The reception desk is accessible and free from unnecessary clutter and signage.
There is clear signage highlighting the location of reception.
There is seating available within the reception area.
There is a range of seating styles to suit all users.
The reception desk is at an appropriate height and specification for a wheelchair user and/or a seated person.
There is an accessible reception desk adjacent to the main reception. This is available every day from 3pm or at other times as required.
There is an induction loop available.
Literature is available in large print.
There is no literature available in Braille.
Literature is not available in an audio format.
A sign language interpreter cannot be provided.
Literature is available in alternative languages.
There are members of staff who can speak alternative languages.
There is sufficient space to write or sign documents on the counter.
There is a Chip and Pin Machine available.
The chip and pin machine can be moved in order for a wheelchair user or seated person to operate the system.
If customers are unable to use chip and pin due to their disability, there are other arrangements available.

Concierge
The counter heights suit both seated and standing users.
Customer queries are dealt with on both sides of the counter or at the adjacent desk if required.
There is a provision on both sides for wheelchair users.
There is sufficient space to write or sign documents on the counter.
There is adequate lighting to both sides of the counter and the lighting avoids silhouetting.
There is an induction loop with a speech enhancement system.

Internet Station
The counter heights suit both seated and standing users.
There is sufficient space to write or sign documents on the counter.

Passenger Lift
Name Passenger Lift
There are three lifts with one lift which is larger in size and provides direct access to the basement car park.
The lift car dimensions are sufficient for a wheelchair user and their companion.
The lift doors open to a minimum width of 800mm.
The lift controls are at an accessible height.
The lift has audible announcements.
There is a visual display indicating level information.
There are alarm buttons fitted with visual acknowledgement.
The lift does not have a separate entrance and exit door.
There are handrails within the lift.

Steps to Junction Bar and Restaurant
Name Steps to Junction Bar and Restaurant
There is also a customer lift available.
To 1st Floor
The steps incorporate handrails and are of correct specification.
There are no visual contrasts at the top and bottom of the steps.

Telephones
The telephones are located where there is minimal background noise.
The telephone can be used by both standing users and wheelchair users.

Cash Machine
Wheelchair users can access and turn round in front of the cash machine.
The controls are within the recommended height specification.
The control buttons are easy to operate.
The instructions are clear and readable.
The lobby is accessible.
There is a single door to the lobby which opens in and out. The lobby is located directly next to reception should assistance be required.

General Area
The clear widths are adequate.
There is adequate lighting.

Surfaces
The floor surface is suitable for the passage of wheelchair users.
The junctions between floor surfaces are correctly detailed and free from height variation.
The floor surfaces are slip resistant.

Seating
There are seats provided at intervals along the routes and waiting areas.
The seats are stable with armrests and available in different heights.
There is space for a wheelchair user to pull up alongside a seated companion.
There is space for an assistance dog to rest.

Signage
The signs are in a logical position.

Lighting
The level of lighting is sufficient for the intended use.

Acoustics
The background noise is kept to a minimum level.

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