Holiday Inn

Location Details

Address

Holiday Inn London - Heathrow
Sipson Way, Bath Road
Heathrow
West Drayton
Middlesex
UB7 0DP

Access in Summary

Accommodation

There are 8 accessible rooms, 2 of which have connecting rooms. Hoists are not available in any of these rooms, but all have accessible ensuite bathrooms with showers but no baths.

Car Parking/Drop Off

The car park is in the basement. There are 9 accessible parking bays located near the lift lobby. Reception can be access via these lifts.

Public Transport

There is a bus stop on the some side as the hotel. The route to the hotel is accessible, there is only one crossing point to which has a dropped kerbs and tactile paving.

Access into Hotel

The approach to the main entrance is down the side of the hotel, the pathway is on level access, but it narrows at one stage. The entrance door is a double sliding door with level access in to the entrance area. The entrance area has good circulation.

Circulation

The general circulation of the hotel is very good it has good levels of lighting and signage

Bars

The bar is open plan and has good levels of circulation. The bar is quiet and offers table service as well as servings snacks. The entrance to the bar is open plan, to get to the bar from reception is just a short walk. The bar is visible from the reception area. Seating in the bar area is suitable for a wide range of users, seats can be moved to allow wheelchair access if necessary. The lighting in the bar is suitable for its intended use.

Restaurants

The restaurant, which has a buffet service, is situated next to the bar area. The buffet counter is at a suitable height for a wheelchair user. The entrance to the restaurant is open plan, from the reception area it is a short distance. The seating is suitable for a wide range of users, seats are not fixed so can be moved if necessary. The lighting is suitable for its intended use.

Health Club

The mini gym is on the ground floor. There is one entrance to the gym, through a single door which is suitable for all users. The gym has no pool, sauna, or changing facilities.

Business Facilities

The conference rooms are located on the first floor these are accessible via lifts only. The conference room is entered through double doors which open outwards, these doors are suitable for all users.

Staff: Languages spoken

All staff are very helpful and will assist customers by taking payments at the table or by coming to the front of the reception area. Staff can also assist with luggage and help customers to their rooms. Staff speak a number of languages including Spanish, French, Lithuanian, Polish.

Access Symbols Explained:


  • Facilities for partially sighted or blind people We provide facilities for people who are visually impaired. For example: Braille formats, large print, audio tapes etc.
  • Assistance dogs welcome Assistance dogs are welcome in our premises.
  • Assisted wheelchair access Wheelchair access into our premises is possible with assistance.
  • Non assisted wheelchair access Full, non-assisted, wheelchair access into our premises is possible.
  • Facilities for the mobility impaired We provide facilities for people with a mobility impairment. For example: A seating area, hand rails etc.
  • Customer toilet facilities We provide customer toilets.
  • Accessible toilets We have fully accessible toilets installed at our premises.
  • Facilities for hard of hearing people We offer facilities for hard of hearing people.
  • Customer parking facilities We provide customer car parking.
  • Accessible car parking We provide accessible car parking spaces for disabled customers.
  • Staff assistance available Our staff have been trained to offer excellent service levels, please ask if you have any particular requirements.
  • Low Payment Counters including clipboards, dropdown counters, lap trays and portable chip & pin Low payment counters or an alternative such as portable chip and pin machine, a lap tray or a clipboard.
  • Low Reception/Information counters Low Reception/Information counters available for wheelchair users.
  • Automatic doors present Our premises are fitted with automatic doors to ease entry.
  • Customer lift provided A customer lift has been provided.
  • Accessible lift provided An accessible customer lift has been installed, improving access for wheelchair users.
  • Parent with pushchair access Our premises are accessible to parents with a pushchair or pram.
  • Baby changing facilities We provide baby changing facilities.
  • Accessible baby changing facilities Accessible baby changing facilities are available.
  • Alternative Languages available Alternative languages available
  • Accessible Bedroom Available
Main Entrance
Reception
Accessible Bedroom
Restaurant
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