Novotel - London Heathrow

Novotel - London Heathrow

Cherry Lane
West Drayton
Middlesex
UB7 9HB

t: 01895 431431
f: 01895 431221

Facilities for partially sighted or blind people

Assistance dogs welcome

Assisted wheelchair access

Non assisted wheelchair access

Facilities for the mobility impaired

Customer toilet facilities

Accessible toilets

Facilities for hard of hearing people.

Induction loop available

Customer parking facilities

Accessible car parking

Staff assistance available

Low Payment Counters including clipboards, dropdown counters, lap trays and portable chip & pin

Low Reception/Information counters available.

Automatic doors present

Customer lift provided

Accessible lift provided

Parent with pushchair access

Alternative languages available.

Accessible Bath Available

Accessible Bedroom Available

Access information:
Direct Enquiries Audited

Reception Lobby

Click on the image above to view a 180 degree image

Reception

Wheelchair users can access all visitor areas and move around without obstruction.

The reception desk is accessible and free from unnecessary clutter and signage.

There is seating available within the reception area.

There is a range of seating styles to suit all users.

The reception desk is at an appropriate height and specification for a wheelchair user and/or a seated person.

There is an induction loop available.

Literature is available in large print.

There is no literature available in Braille.

Literature is not available in an audio format.

A sign language interpreter cannot be provided.

Literature is not available in alternative languages.

There are members of staff who can speak alternative languages.

There is sufficient space to write or sign documents on the counter.

There is a Chip and Pin Machine available.

The chip and pin machine can be moved in order for a wheelchair user or seated person to operate the system.

If customers are unable to use chip and pin due to their disability, there are other arrangements available.

Connections - Internet Area

There is sufficient space to write or sign documents on the counter.

Telephones

The telephones are located where there is minimal background noise.

The telephone would not be able to be used independently by a wheelchair user due to the height of the phone.

Cash Machine

Wheelchair users can access and turn round in front of the cash machine.

The controls are within the recommended height specification.

The control buttons are easy to operate.

The instructions are clear and readable.

Creche/Play area

There is a play area available.

Surfaces

The floor surface is suitable for the passage of wheelchair users.

The junctions between floor surfaces are correctly detailed and free from height variation.

The floor surfaces are slip resistant.

Lighting

The level of lighting is sufficient for the intended use.

Acoustics

The background noise is kept to a minimum level.

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