Novotel - London Heathrow

Novotel - London Heathrow

Cherry Lane
West Drayton
Middlesex
UB7 9HB

t: 01895 431431
f: 01895 431221

Facilities for partially sighted or blind people

Assistance dogs welcome

Assisted wheelchair access

Non assisted wheelchair access

Facilities for the mobility impaired

Customer toilet facilities

Accessible toilets

Facilities for hard of hearing people.

Induction loop available

Customer parking facilities

Accessible car parking

Staff assistance available

Low Payment Counters including clipboards, dropdown counters, lap trays and portable chip & pin

Low Reception/Information counters available.

Automatic doors present

Customer lift provided

Accessible lift provided

Parent with pushchair access

Alternative languages available.

Accessible Bath Available

Accessible Bedroom Available

Access information:
Direct Enquiries Audited

Elements Bar

Click on the image above to view a 180 degree image

The restaurant has Table Service.

Braille menus are not available.

Large Print menus are not available.

Pictorial representation menus are not available.

Staff will not offer to read the menu.

Highchairs are not available.

Booster seats are not available.

There is enough space for a wheelchair user to pass freely between tables.

A wheelchair user can sit at the table without having to transfer to a chair.

There is sufficient clearance under the table for a wheelchair user to sit comfortably.

Entrance

There are no doors or is open plan.

Ramp to elements Bar

Name Ramp to elements Bar

The ramp meets the necessary dimensions for gradient, width and length.

Steps to Elements Bar

Name Steps to Elements Bar

From Ground Floor

To Lower Ground Floor

The steps do not incorporate handrails of the correct specification.

There are visual contrasts at the top and bottom of the steps.

Bar

There is adequate lighting to both sides of the counter and the lighting avoids silhouetting.

Surfaces

The floor surface is suitable for the passage of wheelchair users.

The junctions between floor surfaces are correctly detailed and free from height variation.

The floor surfaces are slip resistant.

Seating

The seats are stable with armrests and available in different heights.

There is space for a wheelchair user to pull up alongside a seated companion.

There is space for an assistance dog to rest.

Lighting

The level of lighting is sufficient for the intended use.

Acoustics

The background noise is kept to a minimum level.

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