| General Hotel Information |
| There is a programme in place to ensure all staff receive training in the diversity of communication needs and access requirements. |
| Staff members are not trained and/or qualified to provide communication services such as sign language. |
| There is a procedure for arranging British Sign Language interpreters. |
| There is a procedure for arranging communication support workers. |
| There is a procedure for arranging deaf blind interpreters and communicator guides. |
| There is a procedure for arranging lip speakers. |
| There is a procedure for arranging note takers. |
| There is a procedure for arranging electronic note takers. |
| There is a procedure for arranging speech-to-text reporters. |
| There are communication services offered, for example signed, audio described and captioned performances in a theatre. |
Staff members can speak alternative languages other than English.
Spanish, German, polish, French, Dutch, Indian, Portuguese. |
| There are accessible rooms available in all price brackets. |
| The audible alarm system is supplemented by a visual system. |
| There are vibrating pagers available. |
| There are vibrating mattress pads or pillows in the bedrooms. |
| Staff are familiar with the arrangements for emergency evacuation. |