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Do you or your staff offer assistance to any customer who may require it?
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Yes
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Have any of your staff had disability equality training?
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Yes
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Languages
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Do any of your staff speak an alternative language?
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Yes
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If yes, what languages do they speak?
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Spanish and German.
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Do any of your staff have sign language skills for communicating with deaf people?
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No
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Parking Provision
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Do you have your own off road customer parking area?
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No
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Is there any public parking legally within 50 metres of the branch?
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No
Car park available 200 metres away over bridge.
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Are there Blue Badge parking bays for disabled people within 50 metres of the branch?
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No
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Can a Blue Badge holder park outside the branch/close to the branch?
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Yes
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How far approximately in metres is the Blue Badge holder parking close to the branch?
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3 metres
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Is there a safe drop-off point within 50 metres of the branch?
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Yes
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Where is the nearest safe drop-off point?
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There is a drop off point directly outside the main entrance.
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Pathways, Paving and Street Furniture
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Is there a dropped kerb from the road/parking to the pavement, near the entrance?
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Yes
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If yes: Approx how many metres from dropped kerb to the entrance?
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3 metres
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Is there street lighting that would illuminate the approach and entrance to the premises?
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No
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Are the footpaths around the Branch level and in good order?
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No
Very rural location
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Is there anything about the approach to your building that may cause difficulty for customers?
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No
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Entrance(s)
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Do you have more than one customer entrance into your building?
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No
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Which is the most accessible entrance for wheelchair users/parents with double buggies?
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Main
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Main Entrance
Buzzers/Doorbells
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Are the opening and closing times clearly displayed?
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Yes
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Does the door have a working buzzer/door bell for disabled customers should they need to attract attention for assistance?
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No
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Signs
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Is there a sign at the entrance door to show which of the following facilities are provided at the PO counter for disabled people?
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Sign for Induction Loop
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Steps, Handrails and Ramps
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To enter the post office will a customer encounter Stairs\Steps, Ramps, Lifts or is it all level?
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Stairs/Steps
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If Stairs/Steps, How many stairs/steps are there?
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1
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If stairs/steps, Is there a handrail or grabrail on BOTH sides of the stairs/steps into this entrance?
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Yes
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Can a customer enter avoiding the stairs/steps?
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No
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If there are steps, and ramped access cannot be provided, is there an alternative means of delivering services to customers who are unable to use stairs/steps?
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Yes
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If a wheelchair user would need assistance to enter your building, what assistance or alternative service would you be able to offer?
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Staff will serve customers from the main entrance of the building if access is not possible.
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Door
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Is the threshold level or is there a slight lip?
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Level
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Is the entrance via a single or double door?
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Single
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Is the doorway wide enough for a wheelchair user to go through?
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Yes
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Is the door able to open fully?
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No
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Do you know the width of the door opening?
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Yes
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What is the door width in mm?
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775mm
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Are the doors left open?
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Yes
weather permitting
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Is the door automatic?
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No
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Is the door revolving?
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No
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Is there a foot wipe mat?
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No
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Circulation Space/Queuing System
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Once inside the premises, does the route to the PO counter involve, stairs/steps, ramps, lifts or is it all level?
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All Level
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Is the route to the PO counter/services wide enough for wheelchairs users to manoeuvre?
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Yes
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Is there is a moveable barrier to define the queuing area?
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No
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If the queuing area is inaccessible for some customers, is there an alternative way of providing the service?
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Yes
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Please detail what service/s you are able to offer?
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Staff will serve customers at the queuing aisles if access to the counters is not possible.
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Is there room in front of the PO counter/services for wheelchair users to manoeuvre with ease?
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Yes
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Seating
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Is there seating for customers to use near the counter?
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No
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Counter/point of sale
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Is there a low level counter/ flap down shelf at one counter position?
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No
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Do you have a lap tray or clipboard that can be used by wheelchair users as a temporary writing surface?
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Clipboard
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Is there a writing shelf at standard height?
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Yes
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Is there a low writing shelf/writing desk away from the counter (surface 800mm max) for people in wheelchairs or those who have to sit to write?
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No
Retail counter available next adjacent to PO
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Is there an induction loop at one counter position?
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Yes
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Is there clear signage indicating an induction loop?
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Yes
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Is the induction loop built into counter?
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No
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Is there a portable induction loop permanently positioned on the counter within one metre of the counter window that offers this facility?
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Yes
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Is this portable induction loop permanently plugged into the mains?
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Yes
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Do you have the instructions for the induction loop?
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Yes
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Is it easy for a customer to see the counter clerk without obstructions or reflections in order to lip-read if needed?
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Yes
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Do you have a Chip and Pin keypad mounted at a low level for a wheelchair user?
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No
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Do you have a portable/ dismountable Chip and Pin key pad that can be passed to a wheelchair user?
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No
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Can a wheelchair user reach your scales unassisted?
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No
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Leaflet dispensers
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Is the maximum height of your leaflet dispensers 1200mm?
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Yes
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Do you offer any literature or advertising material in any alternative formats:
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Large Print
Audio Tapes
Braille
All Post Office literature is available in alternative formats via the Helpline.
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Additional facilities
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How would you meet the needs of disabled customers in the event of a fire?
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Staff will direct customers to the nearest accessible fire exits, providing assistance if necessary.
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