Premier Apartments

38 Upper Dean Street
Birmingham
B5 4SG

t: 0121 666 4444

Facilities for partially sighted or blind people

Low Payment Counters including clipboards, dropdown counters, lap trays and portable chip & pin

Low Reception/Information counters available.

Access information:
Direct Enquiries Audited

Car Park and Drop Off

The Car Park is accessed via Dean Street. It is operated by an entry keypad. The keypad is at a height of 1420mm. There are 8 parking bays available.

There is no designated drop off area. Customers could use the entrance to the Car Park on Dean Street where there is a dropped kerb and tactile paving leading onto a level pavement. The Entrance is located by turning right at the end of Dean Street.

Transport

There are bus stops located on both sides of Upper Dean Street.

Access at Entrance

The reception lobby is accessed via double doors opening inwards. Only one door is normally open however the other half can be opened upon request. There is a lip of approximately 45mm at the threshold of the Entrance.

Reception

Reception is manned Monday-Friday: 8am-8pm, Saturday: 10am-7pm and Sunday: 11am-5pm. There is an out of hours emergency contact on the exterior of the building.

Facilities

There is Wi-Fi available in all apartments and cabled access.

There are external telephones available in all apartments.

There is a chip and pin machine available.

An induction loop is available in reception.

Access to all areas

Stairs to upper levels are accessed directly from the reception lobby.

The passenger lift gives access to all upper floors, it is accessed directly from the reception lobby.

Access Symbols Explained:

We provide facilities for people who are visually impaired. For example: Braille formats, large print, audio tapes etc.
Assistance dogs are welcome in our premises.
Wheelchair access into our premises is possible with assistance.
Full, non-assisted, wheelchair access into our premises is possible.
We provide facilities for people with a mobility impairment. For example: A seating area, hand rails etc.
An induction loop has been installed to benefit our hard of hearing customers.
We provide customer car parking.
An intercom is available at the entrance providing communication with our staff.
Our staff have been trained to offer excellent service levels, please ask if you have any particular requirements.
Low payment counters or an alternative such as portable chip and pin machine, a lap tray or a clipboard.
Low Reception/Information counters available for wheelchair users.
A customer lift has been provided.
An accessible customer lift has been installed, improving access for wheelchair users.
Our premises are accessible to parents with a pushchair or pram.
Alternative languages available

Premier Apartments