| There is a programme in place to ensure all staff receive training in the diversity of communication needs and access requirements. |
| Staff members are not trained and/or qualified to provide communication services such as sign language. |
| Staff members can speak alternative languages other than English. |
| There are accessible rooms available in all price brackets. |
| There are no smoking accessible rooms. |
| The audible alarm system is supplemented by a visual system. |
| There are vibrating mattress pads or pillows in the bedrooms. |
| Staff are familiar with the arrangements for emergency evacuation. |