Whitbread and its brands are continually striving to exceed their customers' expectations - whether they are able bodied or have disabilities. We have invested in changes to the physical environment at our sites, where reasonable, however we have a limited number of properties, particularly older buildings (some of which are Listed or have other constraints) where this is an ongoing challenge. We are working with the relevant authorities to resolve such issues as soon as it is reasonably possible for us to do so.
We recognise that it is not merely physical barriers that can cause difficulties for our customers. Our employees receive disability awareness sessions as part of their basic training, to understand the challenges customers with disabilities may face and so they can ensure their needs are met.
We hope that if you are a guest with a disability you will recognise that we are committed to assisting you as much as possible. However, if you have any queries or wish to highlight any aspect of our services that are not meeting your needs, please contact our customer service department.
For more detailed information on our policy, please visit our website.
We look forward to welcoming you at one of our outlets.