Premier Inn

Location Details

Address

LONDON ELSTREE/BOREHAMWOOD
Warwick Road
Borehamwood
Hertfordshire
WD6 1US

Whitbread and its brands are continually striving to exceed their customers' expectations - whether they are able bodied or have disabilities. We have invested in changes to the physical environment at our sites, where reasonable, however we have a limited number of properties, particularly older buildings (some of which are Listed or have other constraints) where this is an ongoing challenge. We are working with the relevant authorities to resolve such issues as soon as it is reasonably possible for us to do so.

We recognise that it is not merely physical barriers that can cause difficulties for our customers. Our employees receive disability awareness sessions as part of their basic training, to understand the challenges customers with disabilities may face and so they can ensure their needs are met.

We hope that if you are a guest with a disability you will recognise that we are committed to assisting you as much as possible. However, if you have any queries or wish to highlight any aspect of our services that are not meeting your needs, please contact our customer service department.

For more detailed information on our policy, please visit our website.

We look forward to welcoming you at one of our outlets.

Access Symbols Explained:


  • Facilities for partially sighted or blind people We provide facilities for people who are visually impaired. For example: Braille formats, large print, audio tapes etc.
  • Assisted wheelchair access Wheelchair access into our premises is possible with assistance.
  • Non assisted wheelchair access Full, non-assisted, wheelchair access into our premises is possible.
  • Facilities for the mobility impaired We provide facilities for people with a mobility impairment. For example: A seating area, hand rails etc.
  • Accessible toilets We have fully accessible toilets installed at our premises.
  • Facilities for hard of hearing people We offer facilities for hard of hearing people.
  • Induction loop available An induction loop has been installed to benefit our hard of hearing customers.
  • Accessible car parking We provide accessible car parking spaces for disabled customers.
  • Intercom outside of the premises An intercom is available at the entrance providing communication with our staff.
  • Staff assistance available Our staff have been trained to offer excellent service levels, please ask if you have any particular requirements.
  • Low Payment Counters including clipboards, dropdown counters, lap trays and portable chip & pin Low payment counters or an alternative such as portable chip and pin machine, a lap tray or a clipboard.
  • Automatic doors present Our premises are fitted with automatic doors to ease entry.
  • Customer lift provided A customer lift has been provided.
  • Accessible lift provided An accessible customer lift has been installed, improving access for wheelchair users.
  • Parent with pushchair access Our premises are accessible to parents with a pushchair or pram.
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