Our Delivery/Enquiry Offices are a vital part of the network that ensures your mail gets delivered to the right address. All mail arrives at a Delivery Office as the last stop on the journey to its destination. It is then sorted and delivered daily (except for Sundays and Bank Holidays) to one of the 27 million addresses nationwide.
If you’re looking for your local Enquiry Office to collect an item that could not be delivered, then please contact us.
Opening times for these offices vary, depending upon local arrangements and requirements. For further information on addresses and opening times please contact the automated Delivery/Enquiry Office enquiry line on 0845 6050767.
Please remember that if you are collecting items from your local Enquiry Office, you will need to bring the red “Something for you” card (this is the card you received notifying you that there was something to collect) and an acceptable type of identification with you. For information on suitable identification please visit the Royal Mail website, or see the back of your “Something for you” card.
If you are unable to visit the Enquiry Office yourself, then you can ask someone else to collect the item on your behalf. They must bring the “Something for you” card signed by yourself, along with their personal identification and some formal identification for you. Alternatively you can now organise a redelivery online at www.royalmail.com/redelivery