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Royal Observatory Greenwich

Location Details

Address

National Maritime Museum
Park Row
Greenwich
London
SE10 9NF


t: +44 (0)20 8312 6565

Facilities for the visually impaired or blind Assistance dogs welcome Assisted wheelchair access Facilities for the mobility impaired Customer toilet facilities Accessible toilets Sign language for deaf people Facilities for hard of hearing people. Induction loop available Staff assistance available Low Payment Counters including clipboards, dropdown counters, lap trays and portable chip & pin Customer lift provided Accessible lift provided Parent with pushchair access Baby changing facilities

Access information: In view of the company
 

Access and Facilities Assessment
Do you or your staff offer assistance to any customer who may require it? Yes
Have any of your staff had disability equality training? Yes
Do you have your own car park? No
Is there a drop-off point close to the main entrance? Yes
Please detail the drop-off point:
Must be pre-arranged due to speed restrictions.		  
Is there anything about the approach to your building that may cause difficulty for customers? Yes
Other information about the approach to your building
Cobbling in the courtyard.		  
Do you have more than one entrance into your building? No
[Main Entrance] Is the access level or is there a ramp at the entrance? Level
[Main Entrance] Are there any steps into your building? Yes
[Main Entrance] How many steps? 6
[Main Entrance] Do these steps have handrails? Yes
[Main Entrance] Additional Information about steps into the building
The steps are just to access Flansteed House		  
[Main Entrance] Do you have double or single entry doors? Single
[Main Entrance] Are doors left open? Yes
[Main Entrance] Are doors automatic? No
[Main Entrance] If children are welcome, can a parent with a pushchair or pram enter your building unaided? Yes
[Main Entrance] Can a wheelchair user enter your building unaided? Yes
Once inside your building can a wheelchair user get to use all customer areas or make use of your service unaided? No
Please detail which areas are not accessible and/or how you would assist a wheelchair user to use your service?
The telescope Dome. Which can only be reached via a spiral staircase.		  
Are customers with mobility impairments able to enter and use your service or purchase goods without assistance? Yes
Once inside can a wheelchair user get to payment counters (for example low counters) or can you provide an alternative such as portable chip and pin machine, lap trays or clipboard? Yes
Is your business on more than one floor? Yes
Is there a customer lift? Yes
Can a wheelchair user use the lift? Yes
Are lift locations clearly signed? Yes
Do you have any customer areas that people will have to use steps? Yes
If Yes, do they have hand rails for people to use? Yes
Additional Information about internal steps
The telescope Dome is at the top of a spiral staircase.		  
Do you have an area where people can sit down and rest should they need to? Yes
What alternative formats can you provide literature or advertising material in: Large Print
Audio Tapes
Braille
Can you provide any service or facility for visually impaired or blind people? Yes
What service or facilities do you have for visually impaired or blind users?
Events, tours, workshops and magnifiers.		  
Have you got any induction loops for hard of hearing people? Yes
Can you offer any sign language interpreters? Yes
Please detail if you need to book this service in advance?
This needs prebooking.		  
Can you offer any other service or facility for hard of hearing people or deaf people? Yes
How would you assist a deaf person or someone that is hard of hearing, to use your business?
Events, tours, workshops and magnifiers.		  
Do you offer customer toilets? Yes
Have they been adapted to allow a wheelchair user to use them? Yes
Is the access to the toilets kept clear? Yes
Are the toilets on level access? Yes
Are the toilet doors automatic? No
Do toilet doors open In, Out or Sliding? Out
Can a wheelchair user get in and shut the door? Yes
Can a wheelchair be reversed alongside the toilet? Yes
Is there room for a large electric wheelchair? Yes
Are there grab rails present? Yes
Is the toilet roll holder within easy reach? Yes
Is there an assistance alarm present? Yes
Do you provide baby changing facilities? Yes
Are these facilities accessible for a wheelchair user? Yes
Is the baby changing facilities low enough for a wheelchair user? No
Where are your baby changing facilities located? Unisex Accessible toilet
Fire Evacuation, for disabled customers in the event of a fire:
A standard procedure is in place.		  
General Comments:
Please see our website for more information.		  
Is there anyone within your business specifically responsible for disabled access? Yes
Please provide their details:
A dedicated access team.