|
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Do you or your staff offer assistance to any customer who may require it?
|
Yes
|
|
Have any of your staff had disability equality training?
|
No
|
|
Do any of your staff speak an alternative language?
|
Yes
|
|
What languages do they speak?
|
An employee at the site can speak Punjabi, Hindi and Urdu.
|
|
Parking Provision
|
|
Do you have your own off road customer parking area?
|
Yes
|
|
If Yes, do you have any designated accessible parking spaces?
|
Yes
|
|
If Yes, how many accessible spaces do you have?
|
1
spaces
|
|
If you own your own off-road customer parking, do you have any allocated
parent/child parking spaces?
|
No
|
|
Can you get to the showroom from the car park without crossing a road?
|
Yes
|
Drop Point
|
|
Is there a safe drop-off point within 50 metres of the branch?
|
Yes
|
|
Where is the nearest safe drop-off point?
|
There is a drop off point outside the main entrance.
|
|
Location Approach
|
|
Is the outside of the building well lit?
|
Yes
|
|
Is there anything about the approach to your building that may cause difficulty
for customers?
|
No
|
|
Can a wheelchair user get access to all vehicles displayed on the forecourt?
|
Yes
|
|
Entrance(s)
|
|
Do you have more than one customer entrance into your building?
|
Yes
|
|
Which is the most accessible entrance for wheelchair users/parents with double
buggies?
|
Main
|
|
Please detail the location of the most suitable entrance for wheelchair users.
|
The entrance nearest the Car Park is most suitable for wheelchair users.
|
|
Main Entrance
Steps, Handrails and Ramps
|
|
To enter the building will a customer encounter Stairs\Steps, Ramps, Lifts or
is it all level?
|
All Level
|
|
|
Main Entrance - Intercom
|
|
Do you have an intercom to attract attention?
|
No
|
|
|
Main Entrance - Door
|
|
Is the threshold level or is there a lip more than 15mm?
|
Level
|
|
Is the entrance via a single or double door?
|
Double
|
|
Is the doorway wide enough for a wheelchair user to go through?
|
Yes
|
|
Is the door able to open fully?
|
Yes
|
|
Are the doors left open?
|
Yes
Doors are left open weather permitting.
|
|
Is the door automatic?
|
No
|
|
Are the doors spring loaded?
|
No
|
|
Do the doors open in or out?
|
Out
|
|
Is the door revolving?
|
No
|
|
Are the doors glass?
|
Yes
|
|
If yes, are there any markings to prevent a partially sighted person walking
into the door?
|
Yes
|
|
|
Main Entrance - Parents with Push chairs
|
|
Parents with Push chairs
|
Yes
|
|
Inside the building
|
|
Once inside your building can a wheelchair user get to all customer areas or
make use of your service unaided?
|
Yes
|
|
Once inside your building can a person with a mobility impairment get to all
customer areas or make use of your service unaided?
|
Yes
|
|
Can all new vehicles be inspected from within the showroom?
|
Yes
|
|
Are you able to offer a home visit for a vehicle demonstration?
|
Yes
|
|
Once inside, can a wheelchair user get to the payment counters (for example low
counters) or can you provide an alternative such as portable chip and pin
machine, a lap tray or a clipboard?
|
Yes
|
|
Please detail what you are able to offer?
|
Counters are at desk height and there is a chip and pin machine on an extendable lead.
|
|
Once inside, can a wheelchair user get to the reception/information counter
(low counters)?
|
Yes
|
|
Please detail what you are able to offer?
|
Counters are at desk height and there is a chip and pin machine on an extendable lead.
|
|
Is there an accessible office or area offering privacy?
|
Yes
|
|
Building floors
|
|
Is your business on more than one floor?
|
No
|
|
Do you have any customer areas that people will have to use steps to get to?
|
No
|
|
Seating
|
|
Do you have an area where people can sit down and rest should they need to?
|
Yes
|
|
Are refreshments available?
|
Yes
|
|
Are refreshments complimentary?
|
Yes
|
|
Is there a play area for children?
|
No
|
|
Is there an area where a wheelchair or pushchair can be left during a test
drive?
|
Yes
|
|
Other Services
|
|
Can you provide any other service or facility for partially sighted or blind
people?
|
Yes
|
|
Please detail the service or facilities you provide?
|
Staff can use their computers to increase the text size of documents for visually impaired customers.
|
|
Have you got any induction loops for hard of hearing people?
|
No
|
|
Can you offer any sign language interpreters?
|
No
|
|
Can you provide any other service or facility for hard of hearing people or
deaf people?
|
Yes
|
|
How would you assist a hard of hearing or a deaf person, to use your business?
|
Staff would be able to communicate with pen and paper.
|
|
Customer Toilets
|
|
Do you offer customer toilets?
|
Yes
|
|
Have they been adapted to allow a wheelchair user to use them?
|
Yes
|
|
Is the access to the toilets kept clear?
|
Yes
|
|
Are the toilets on level access?
|
Yes
|
|
Are the toilet doors automatic?
|
No
|
|
Do the toilet doors open in, out or are they sliding?
|
In
|
|
Can a wheelchair user get in and shut the door?
|
Yes
|
|
Can a wheelchair be reversed alongside the toilet?
|
Yes
|
|
Is there room for a large electric wheelchair?
|
Yes
|
|
Are there grab rails present?
|
Yes
|
|
Is the toilet roll holder within easy reach?
|
Yes
|
|
Is there an assistance alarm present?
|
Yes
|
|
Baby Changing Facilities
|
|
Do you provide baby changing facilities?
|
No
|
|
Other Details
|
|
Fire Evacuation, please detail how you will meet the needs of disabled
customers in the event of a fire:
|
Customers would be evacuated out of the building with staff assistance if needed.
|