| Wheelchair users can access all visitor areas and move around without obstruction. |
| The reception desk is accessible and free from unnecessary clutter and signage. |
| There is clear signage highlighting the location of reception. |
There is seating available within the reception area.
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| There is a range of seating styles to suit all users. |
The reception desk is not accessible. The hotel is aware of this and is reviewing the reception area. Staff will assist customers who require check in.
Some customers may find the desk high the height is 1.1m. |
| There is no induction loop available at the reception desk |
| Literature is not available in large print. |
| There is no literature available in Braille. |
| Literature is not available in an audio format. |
| A sign language interpreter cannot be provided. |
| Literature is not available in alternative languages. |
| There are members of staff who can speak alternative languages. |
| There is sufficient space to write or sign documents on the counter. |
| There is a Chip and Pin Machine available. |
| The chip and pin machine can be moved in order for a wheelchair user or seated person to operate the system. |
| If customers are unable to use chip and pin due to their disability, there are other arrangements available. |