Waterstones Booksellers Ltd

Waterstones Booksellers Ltd

Location Details

Address

128 New St
Birmingham
B2 4DB


t: 0121 631 4333
f: 0121 643 2441
Waterstones plc logo

Access and Facilities Assessment


Do you or your staff offer assistance to any customer who may require it? Yes

Have any of your staff had disability equality training? Yes

Do any of your staff speak an alternative language? Yes
If yes, what languages do they speak?
French, Spanish, Japanese.
 

Do you have your own car park? No

Is there a drop-off point close to the main entrance? Yes

Is the outside of the building well lit? Yes

Is there anything about the approach to your building that may cause difficulty for customers? No

Do you have more than one entrance into your building? Yes
What is the most accessible entrance for wheelchair users? Alternative
[Main Entrance] Do you have an intercom to attract attention? No

[Main Entrance] Are there any steps into your building? Yes
[Main Entrance] How many steps? 3
[Main Entrance] Do these steps have handrails? No
[Main Entrance] Do you have temporary/portable ramps? No

[Main Entrance] Do you have double or single entry doors? Double
[Main Entrance] Are doors left open? Yes
[Main Entrance] Are doors automatic? No
[Main Entrance] Are the doors glass? Yes
[Main Entrance] Do doors have vision panels? Yes

[Main Entrance] If children are welcome, can a parent with a pushchair or pram enter your building unaided? Yes

[Main Entrance] Can a wheelchair user enter your building unaided? No

[Alternative Entrance] Is the access level or is there a ramp at the entrance? Level
[Alternative Entrance] Do you have an intercom to attract attention? No

[Alternative Entrance] Are there any steps into your building? No
[Alternative Entrance] Do you have temporary/portable ramps? No

[Alternative Entrance] Do you have double or single entry doors? Double
[Alternative Entrance] Are doors left open? No
[Alternative Entrance] Are doors automatic? No
[Alternative Entrance] Are doors spring loaded? Yes
[Alternative Entrance] Do doors open in or out? Both
[Alternative Entrance] Are doors revolving? No
[Alternative Entrance] Are the doors glass? No
[Alternative Entrance] Do doors have vision panels? No

[Alternative Entrance] If children are welcome, can a parent with a pushchair or pram enter your building unaided? Yes

[Alternative Entrance] Can a wheelchair user enter your building unaided? Yes

Once inside your building can a wheelchair user get to use all customer areas or make use of your service unaided? Yes
Are customers with mobility impairments able to enter and use your service or purchase goods without assistance? Yes

Do you offer an alternative service? Yes
Please detail what service you are able to offer?
Staff can post goods to customers on request.
 

Once inside can a wheelchair user get to payment counters (for example low counters) or can you provide an alternative such as portable chip and pin machine, lap trays or clipboard? Yes
Once inside can a wheelchair user get to the reception/information counter (for example low counters)? Yes

Is your business on more than one floor? Yes
Is there a customer lift? Yes
Can a wheelchair user use the lift? Yes
Are lift locations clearly signed? Yes

Do you have any customer areas that people will have to use steps? No

Do you have an area where people can sit down and rest should they need to? Yes

What alternative formats can you provide literature or advertising material in: Audio Tapes
Can you provide any service or facility for partially sighted or blind people? No

Have you got any induction loops for hard of hearing people? Yes
Can you offer any sign language interpreters? No
Can you offer any other service or facility for hard of hearing people or deaf people? No

Do you offer customer toilets? Yes
Have they been adapted to allow a wheelchair user to use them? Yes
Is the access to the toilets kept clear? Yes
Are the toilets on level access? Yes
Are the toilet doors automatic? No
Do toilet doors open In, Out or Sliding? Out
Can a wheelchair user get in and shut the door? Yes
Can a wheelchair be reversed alongside the toilet? Yes
Is there room for a large electric wheelchair? Yes
Are there grab rails present? Yes
Is the toilet roll holder within easy reach? Yes
Is there an assistance alarm present? Yes

Do you provide baby changing facilities? No

Fire Evacuation, for disabled customers in the event of a fire:
A detailed Fire Risk Assessment has been carried out which includes an evaluation of the means of escape for people with disabilities. Staff have received specific training on the evacuation of customers with disabilities.
 

Is there anyone within your business specifically responsible for disabled access? Yes
Please provide their details:
Alec Grocott, Head of Health and Safety
 

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