Hilton London Docklands

Location Details


265 Rotherhithe Street
SE16 5HW

Access in Summary

Public Transport

Buses run frequently along Rotherhithe Street in both directions. The Hotel operates a complimentary shuttle bus service approximately every 20 minutes to Canada Water London Underground Station.

Car Parking/Drop Off

There are two accessible parking bays located to the right of the Main Entrance, the Car Park is accessed via a vehicle and pedestrian ramp from Rotherhithe Street, caution of vehicles coming up and down the ramp.

Access into Entrance

The steps on Rotherhithe Street lead from street level up towards the Car Park and Entrance to the Hotel. There is also a ramp which leads from Rotherhithe Street to the Car Park. This is a pedestrian and vehicle ramp so caution of vehicles coming up and down the ramp. The Hotel Entrance is a double, automatic, sliding door which leads into the Reception Lobby. There is one step leading up to the Automatic Entrance doors as well as a shallow ramp located on the left hand side of the Entrance.


The Reception Desk is available 24/7, and staff will assist visitors with local directions. Staff can communicate in the following languages: French, Italian, German, Spanish, Portuguese, Arabic, Indian Dialects, Turkish, Greek, Lithuanian, Russian and Polish. There is an Induction Loop available at the Desk and an ATM machine is located within the Reception Lobby. The Vending Machine sells various items including toiletries and plug adaptors.


The Terrace Bar is located in the Wharf Building on the 1st Floor. See the city laid out before you from the alfresco terrace of this London bar. Enjoy a relaxing glass of wine by the Thames as you watch the world go by. Inside, this sleek modern bar has a plasma screen with the latest news and sport for guests of the Hilton London Docklands hotel.


The Hotel Restaurant is located in the Wharf Building on the 1st floor. Open daily for breakfast, lunch and dinner service. The River Thames and Canary Wharf are the backdrop to dining at the Hilton London Docklands Hotel. Boats and liners sail by as guests try classic international cuisine or a slice of British fare from the carvery. This London restaurant’s traditional decor and daily menu are firm favourites.


There are three accessible bedrooms at the Hilton London Docklands, all with good circulation and transfer space. The controls and switches are all at accessible heights, and there is shower within the bath with plenty of grab rails around the bath and toilet area.

Access To All Areas

There are two steps leading up to the internal automatic doors and the walkway over to the Wharf Building. There are also five steps next to the Business Centre leading towards Block A Bedroom Accommodation.

The Platform Lift gives access to the 1st floor of the Wharf Building. The Platform Lift is designed for independent use and the dimensions are also suitable for a wheelchair user and a companion.

The Platform Stair Lift offers access to the Reception Level and the Wharf Building Ground floor. The lift can be operated independently or by static controls at the top and bottom.

There are 13 steps leading from the Reception Level to the Wharf Building Ground Floor to access the Conferencing Facilities. There are eight steps leading from the Reception Level to the Wharf Building 1st Floor. These give access to additional Conference Rooms, the Hotel Bar and Restaurant.

There is a moderate ramp leading up to Block A Accommodation Level. The start of the ramp is located next to the Entrance for the Business Centre.

The Ramp from the Reception Lobby to the Entrance of the Wharf Building is shallow with a handrail along one side. The steps in the Wharf Building is an external spiral staircases leading to all Upper Accommodation Floors.

The Passenger Lift in the Wharf Building gives access to the Bedroom Accommodation.

Health Club

There is a Living Well Health Club adjacent to the Hotel which is a complimentary service for Hotel guests. There are cardiovascular machines and weights equipment, a sauna and a Jacuzzi in the health club, along with an indoor pool, free exercise class, or try a pampering session at the Amethyst Therapy.

Business Facilities

The Business Centre is located within the Reception Lobby. There are two PC's available for internet access and secretariat services are also available, including photocopying typing and sending of faxes.

There are 26 conference and meeting rooms available at the Hilton London Docklands. A variety of seating plans and different equipment is available .


The Travel Desk is located within the Reception Lobby and offers guests transportation to various locations e.g. Airports, theatres.

The Unisex Accessible Toilet is located within the Wharf Building, it has grab rails and an assistance alarm present.

There is a Baby Change Facility located in the Wharf Building on the 1st Floor.

Access Symbols Explained:

  • Facilities for partially sighted or blind people We provide facilities for people who are visually impaired. For example: Braille formats, large print, audio tapes etc.
  • Assisted wheelchair access Wheelchair access into our premises is possible with assistance.
  • Customer toilet facilities We provide customer toilets.
  • Accessible toilets We have fully accessible toilets installed at our premises.
  • Facilities for hard of hearing people We offer facilities for hard of hearing people.
  • Induction loop available An induction loop has been installed to benefit our hard of hearing customers.
  • Customer parking facilities We provide customer car parking.
  • Accessible car parking We provide accessible car parking spaces for disabled customers.
  • Automatic doors present Our premises are fitted with automatic doors to ease entry.
  • Customer lift provided A customer lift has been provided.
  • Parent with pushchair access Our premises are accessible to parents with a pushchair or pram.
  • Baby changing facilities We provide baby changing facilities.
  • Alternative Languages available Alternative languages available
  • Accessible Bedroom Available
Public Transport.
Car Park.
Hotel Entrance.
Terrace Lounge Bar.
Terrace Restaurant.
Example Accessible En suite Twin Room.
Steps Leading to Block A Bedroom Accommodation.
Platform Lift to Access Wharf Building 1st Floor.
Platform Stair Lift.
Steps to Wharf Building Ground Floor.
Ramp in Reception Lobby leading to Block A Bedroom Accommodation.
Ramp from Reception Lobby to Entrance of the Wharf Building.
Passenger Lift in Wharf Building to Bedroom Accommodation.
Health Club.
Business Centre.
Example Conference Room.
Travel Desk.
Accessible Toilet.
Baby Change Facility .
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