Novotel London Excel

Location Details


Western Gateway
Royal Victoria Dock
E16 1AA

Access in Summary

Public Transport

The Royal Victoria and Custom House for Excel DLR Stations are both located near to the Hotel and buses run near to Custom House DLR station accessing local routes.

Car Parking/Drop Off

The Hotel Car Park is accessed from street level and has accessible parking spaces available.

Access into Entrance

Access into the Hotel is via level access to an automatic revolving door supplemented by an adjacent accessible door.


There is an Accessible Reception Desk located to the right of the Main Reception area. Both Reception Desks are located on the 1st Floor and is available 24/7. There is an Induction Loop available and staff can speak the following languages: French, Italian, Spanish, Indian Dialects, Russian, German, Sri Lankan, Polish, Bulgarian and Lithuanian.


The Upper Deck Bar is located on the 1st Floor just off the Reception Area and is open all day, every day. They provide light snacks and meals are also available on request.


The Upper Deck Restaurant is located on the 1st Floor just off the Reception Lobby, it is open daily from 06:00-00:00 for breakfast, lunch and dinner services. It offers air conditioning, a terrace and excellent Brasserie style food.


There are 13 Accessible Bedrooms available at the Novotel London Excel. There are accessible shower facilities with grab rails and tip up seats. All bedrooms have interconnecting rooms.

Access To All Areas

The Passenger Lifts accessing the 1st Floor are located in the Ground Floor Lobby and will take passengers to the 1st Floor / Reception Area. There are also a set of stairs which are available to access the 1st floor.

The Passenger Lifts which access all Upper Floors are located within the Reception Lobby. Again there are stairs available which also gain access to all Upper Floors.

Health Club

The Relaxation Room is located within the Health Club on the 8th Floor and is an excellent space to unwind and relax with an electronic massage chair available. The Gym is also located on the 8th Floor and offers a mixture of Cardiovascular machines and free weights.

Business Facilities

The Conference Rooms are located on the 1st and Mezzanine Floors. They can provide different seating plans and additional equipment is available upon request.


The Accessible Toilet which is located within the Reception Lobby on the 1st Floor provides drop down rails, an assistance alarm and facilities at an accessible height. There is also a Baby Changing Unit located within this toilet. There is another Accessible Toilet available on the Mezzanine Level offering the same facilities.

The Complimentary Internet Access Desks are located within the Reception Lobby and are available 24/7. Some visitors may find the desk too high, the height of the desk at its lowest point is 1000 mm but Staff will assist visitors who find the desks too high.

Access Symbols Explained:

  • Facilities for partially sighted or blind people We provide facilities for people who are visually impaired. For example: Braille formats, large print, audio tapes etc.
  • Assisted wheelchair access Wheelchair access into our premises is possible with assistance.
  • Non assisted wheelchair access Full, non-assisted, wheelchair access into our premises is possible.
  • Facilities for the mobility impaired We provide facilities for people with a mobility impairment. For example: A seating area, hand rails etc.
  • Customer toilet facilities We provide customer toilets.
  • Accessible toilets We have fully accessible toilets installed at our premises.
  • Facilities for hard of hearing people We offer facilities for hard of hearing people.
  • Induction loop available An induction loop has been installed to benefit our hard of hearing customers.
  • Customer parking facilities We provide customer car parking.
  • Accessible car parking We provide accessible car parking spaces for disabled customers.
  • Low Payment Counters including clipboards, dropdown counters, lap trays and portable chip & pin Low payment counters or an alternative such as portable chip and pin machine, a lap tray or a clipboard.
  • Automatic doors present Our premises are fitted with automatic doors to ease entry.
  • Customer lift provided A customer lift has been provided.
  • Accessible lift provided An accessible customer lift has been installed, improving access for wheelchair users.
  • Parent with pushchair access Our premises are accessible to parents with a pushchair or pram.
  • Baby changing facilities We provide baby changing facilities.
  • Alternative Languages available Alternative languages available
Public Transport.
Car Park.
Access into Entrance.
Accessible Reception Desk.
The Upper Deck Bar.
The Upper Deck Restaurant.
Accessible En suite Bedroom.
Passenger Lifts Accessing the 1st Floor.
Passenger Lifts accessing all Upper Floors.
Relaxation Room.
Example Conference Room.
Accessible Toilet on 1st Floor.
Internet Access Desks.
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