Thistle The Grosvenor Hotel, London

Thistle The Grosvenor Hotel, London

Location Details


101 Buckingham Palace Road

t: 0871 376 9038
f: 0871 376 9138

Access in Summary

Public Transport

There are transport points within approximately 200 metres of the Hotel. These are Victoria London Underground Station, a Bus Stop on Buckingham Palace Road and Victoria Station Bus Terminus, on Terminus Place, directly outside Victoria Railway Station.

Car Parking/Drop Off

The Hotel is located on a designated Red Route on which only Buses and Taxis are permitted to Drop Off.

Access into Entrance

The Main Hotel Entrance is located on Buckingham Palace Road. There are nine steps up to the Entrance doors. The left hand approach is via a manual revolving door and the right hand steps lead to manual double doors which open both inwards and outwards.

The Hotel can provide a caterpillar climbing device to assist with the steps at the Main Entrance.

There is a direct entrance into the Hotel from the Victoria Station Concourse. The Entrance is located adjacent to the Main Ticket Office and is open during the day only. The Hotel can only be accessed by internal steps from this point. There is also direct entrance to the Hotel Restaurant, Chez Gerard, from Terminus Street via a flight of 10 steps.


The Reception Desk is to the left of the Lobby Area when entering the Hotel. Staff speak different languages which include Dutch, Italian, German, Polish and Hindi. The Concierge Desk is located in the Reception Lobby. The Concierge will provide assistance with baggage, travel arrangements and entertainment plans. The Hotel provides access to two computers in the Reception Lobby. Internet access is available and WIFI is available for a small fee.


The Hotel Bar is on the ground floor. Table Service is provided along with a range of snacks and bar meals.


The Chez Gerard is the Main Hotel Restaurant and is situated on the Ground Floor. The menu has a French flavour and a buffet breakfast is served with table service at all other times. The Grosvenor Lounge is located on the Ground Floor and provides beverages and a selection of lighter meals. Traditional afternoon tea is also served.


The Hotel has 357 rooms including 140 Executive rooms and two Suites over six floors. All rooms have En suite Bathrooms generally comprising of a bath with a shower over.

Access To All Areas

The Passenger Lifts provide access to all floors. There are also stairs offering an alternative to the lifts.

Business Facilities

The Hotel has 12 Function Rooms of various sizes, the majority of which are located on the First Floor and accessible by the lift. Seating plans and room layouts can be tailored to individual requirements.


The Accessible Toilet is located on the Ground Floor adjacent to the Reception Lobby.

Access Symbols Explained:

  • Facilities for the mobility impaired We provide facilities for people with a mobility impairment. For example: A seating area, hand rails etc.
  • Customer toilet facilities We provide customer toilets.
  • Accessible toilets We have fully accessible toilets installed at our premises.
  • Low Reception/Information counters Low Reception/Information counters available for wheelchair users.
  • Customer lift provided A customer lift has been provided.
  • Accessible lift provided An accessible customer lift has been installed, improving access for wheelchair users.
Transport Links.
Drop Off.
Main Hotel Entrance.
Mobility Aid.
Entrance into Hotel from the Station Concourse.
Reception Desk.
The Harvard Bar.
Chez Gerard Restaurant and Bar.
Passenger Lifts.
Meeting and Function Rooms.
Accessible Toilet.
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